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Rysz
Trending Lyricist I
May 25, 2017
Question

Ever decreasing volume output on PlayBase

  • May 25, 2017
  • 26 replies
  • 1415 views
When I first installed PlayBase the normal volume setting on TV was between 25 and 30. The volume emanating from PlayBase has been steadily decreasing over time. To match the previous output level I now need to set TV volume at 85 to 95. I've made no changes to settings on either, the Sonos Playbase or the Sony TV set.

What to do? There isn't much more room to go up on the TV volume settings and it's already on the quiet side for music listening. Is there a way to test if all speakers/drivers are stil working?
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26 replies

Airgetlam
Airgetlam
May 25, 2017
You shouldn't be having to deal with the volume settings on the TV at all. I'm fairly sure that there's a setting in most Sony TVs to set the audio output to "fixed" rather than "variable". That change would provide a constant level source to the Playbase, and allow you to use that system to control the volume. I suspect that would fix your issue.
Bruce
ratty
ratty
May 25, 2017
The OP multiposted. Sonos (Ryan S) is on the case.
Airgetlam
Airgetlam
May 25, 2017
Thanks, ratty.
Bruce
Ryan S
Ryan S
Retired Sonos Staff
May 25, 2017
The OP multiposted. Sonos (Ryan S) is on the case.

Yep :)

He's also got an email ticket in with the team. We'll be taking a closer look at everything.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Airgetlam
    Airgetlam
    May 25, 2017
    Glad to hear it. While setting the TV output to fixed is half the issue, it doesn't explain the decreasing volume on the Playbase. Unless there's some sort of system to avoid overpowering the speaker....but that still doesn't make any sense.
    Bruce
    RyszAuthor
    Trending Lyricist I
    May 25, 2017
    [Sorry about the multi posting - didn't realize I had to switch ad blocker off to see Replies on this site.]

    Manny S asked elsewhere: 1. Is the low volume happening with TV or music playbacK? 2. Is the volume consistently low, or does it increase?
    1. Using PlayBase only for TV playback. Sound source is either TV directly, or my own music via Apple TV connected to TV set.
    2. PlayBase volume output doesn't "jump" up or down. It's just getting consistently lower day by day.

    Equipment:
    Apple TV 4th generation, connected to TV via HDMI cable;
    Sony Bravia XBR-55X850D, optical audio out set to "Auto 1" which I believe transmits 5.1.
    As far as I can tell, optical is always Fixed volume.
    Manny S
    Manny S
    Sonos Employee
    May 25, 2017
    Thanks, Rysz. Let's see if we can isolate the issue a more. Would you mind testing streaming audio through the PLAYBASE? The Sonos app has a built in music service named Tune In built in. Can you play a station from this service and raise and lower the volume? Does the audio sound the same as when you're playing from the TV? After testing Tune In, please submit a diagnostic to us using the instructions here and post the confirmation code that's generated. We'll compare the new diagnostic to the one you posted previously.
    RyszAuthor
    Trending Lyricist I
    May 25, 2017
    Test done and diagnostics report submitted.
    Airgetlam
    Airgetlam
    May 25, 2017
    You need to post the number of the diagnostic here, generally speaking. Makes it a lot easier 🙂
    Bruce
    RyszAuthor
    Trending Lyricist I
    May 25, 2017
    I added it to my support ticket. Sonos techs know it.
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