Hi @Kiwip3, Thanks for reaching out, and welcome to the community. Sorry to hear about this issue on your Sonos system, so that we can check the current status of your Sonos system, I’ll ask you to submit a diagnostic report for us to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.
Keep us posted on how it goes and we're here to answer any further questions you have.
Hello there @Kiwip3, thanks for the update and for sending a diagnostic report of your Sonos system. upon checking, the reports shows that it can’t detect any issue on your Sonos system. Does this happen on all the contents that you’re watching or listening? We’ll take this further, I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. They may ask for video proof when the issue is happening and give additional steps and options for troubleshooting.
Keep us posted on how it goes and we're here to answer any further questions you have.
