Skip to main content

Dolby Atmos (DD+)

  • December 6, 2020
  • 7 replies
  • 985 views
E

Okay I can’t figure out what the issue is. 

When I play Jack Ryan in prime video on my Samsung tv it shows the AD logo and in my Sonos app displays the Audio in as Atmos Dolby (DD+) under “about my system”.

When I play any other movies or serials in prime video with the AD logo showed, my Sonos display audio in only as Dolby Digital plus 5.1. The same problem occurs in Netflix and Disney+. the atmos logo is displayed but Sonos only gets Dolby Digital plus 5.1 audio in.

Apparently I am only able to play Jack Rayan in Dolby atmos. Why???

 

ps. Netflix is premium subscription!!!


 

 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

7 replies

Annazel S
Forum|alt.badge.img+16
  • Annazel S
  • Retired Sonos Staff
  • December 9, 2020

Hi there @Ereza.

Thanks for reaching out and welcome to the community! Let me see what I can do to help you.

To better understand what’s happening, kindly begin the TV audio playback using the specific content in question then submit a diagnostic while the issue is occurring, and reply with the confirmation number. I'd start by reviewing your system as well as the status of the devices, it will help in identifying what's possibly causing the issue.

May I know the make and model of the TV to verify if it supports the required codecs?

You can find more information on playing Atmos audio (through Arc) in our Dolby Atmos article.

 

Looking forward to hearing from you soon.

Help others find useful content by clicking the like button and selecting the best answer to your question
Ken_Griffiths

Ereza,
AD on Amazon Prime and Netflix = "Audio Description” is available - it has nothing to do with Dolby Atmos.. the ‘other’ movies you are watching are Dolby Digital 5.1 (most probably).

106rallye
E
E
S
Forum|alt.badge.img+9
  • Silverthorn
  • Prodigy II
  • December 10, 2020

Yep. Apparently there isn't much in Atmos on prime.

"I saw the Stooges and the MC5"
G

Okay I can’t figure out what the issue is. 

When I play Jack Ryan in prime video on my Samsung tv it shows the AD logo and in my Sonos app displays the Audio in as Atmos Dolby (DD+) under “about my system”.

When I play any other movies or serials in prime video with the AD logo showed, my Sonos display audio in only as Dolby Digital plus 5.1. The same problem occurs in Netflix and Disney+. the atmos logo is displayed but Sonos only gets Dolby Digital plus 5.1 audio in.

Apparently I am only able to play Jack Rayan in Dolby atmos. Why???

 

ps. Netflix is premium subscription!!!


 

 

 

Amazon Prime has VERY limited Atmos content. Try to play Suspiria or Carnival Row.

What device are you playing Netflix and Disney+ through?

"Receive with simplicity everything that happens to you." - Rashi
Ken_Griffiths

Ereza,
AD on Amazon Prime and Netflix = "Audio Description” is available - it has nothing to do with Dolby Atmos.. the ‘other’ movies you are watching are Dolby Digital 5.1 (most probably).

Thanks for clearing that out for me :) 

Surprisingly I am now able to get Atmos on both Prime and Netflix. 
 

the list of movies with Atmos on prime can be found her: https://www.highdefdigest.com/news/show/everything-on-amazon-prime-video-in-hdr10-dolby-vision-andor-dolby-atmos/42831


Previously even though Netflix showed Atmos icon it won’t play in that format. But now it does. Don’t ask me what changed.

 

now only Disney + won’t play any content in atmos format. The list of movies with Atmos is found here: https://hd-report.com/list-of-movies-tv-shows-on-disney/

It might be a case that your version of the Disney+ App doesn’t support Atmos and needs to be updated on the device - I don’t use Disney+ but does the actual App you’re currently using, show the type of audio output alongside its movies etc? .. just as a thought🤔?

Terms & ConditionsCookie settingsAccessibility statement