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Jae LS
Contributor I
May 14, 2015
Question

Cannot add track to sonos playlist

  • May 14, 2015
  • 5 replies
  • 689 views
When I try to add any track to my Sonos playlist from Deezer / Soundcloud etc, I get a error message saying 'Unabke to add "[song name] to your "[playlist name]" playlist.

This happens on my iPhone 5S and MacBook Pro

Why is this and how do I fix it? 
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    5 replies

    Afroviking
    Enthusiast I
    May 14, 2015
    Try rebooting all your Sonos components and router, usually solves the issues! Good luck!
    Jae LSAuthor
    Contributor I
    May 15, 2015
    Just rebooted all 3 Sonos components as well as the router, no luck :( 

    The other half is able to add songs into playlists, it's just me who is unable to? 

    Haven't a clue why 
    Afroviking
    Enthusiast I
    May 15, 2015
    Hi Jae,

    I suggest that you submit a diagnostics, take note of the diagnostic number  https://sonos.custhelp.com/app/answers/detail/a_id/142
    and then contact Sonos support www.sonos.com/support, they can figure out what is going wrong!

    Cheers!
    Jeff S
    Jeff S
    Retired Sonos Staff
    May 27, 2015
    Hi Jae,

    Afroviking is correct in that a diagnostic report would help us determine why you get that error. Please submit a diagnostic report and reply here with the confirmation number.
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    A&E
    Lyricist I
    October 15, 2016
    It would be nice if the message included a reason. There must have been some error reached by the code that can be shared with the user.
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