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Called customer service, sat on hold for 90 minutes, got hung up on

  • June 11, 2024
  • 2 replies
  • 83 views

Fantastic customer service by this company. First, their fantastic new app has left my surrounds/subs effectively as paper weights until they fix their app, then, their customer service team casually takes 90-100 minutes to answer a call, and promptly hangs up on me. 

 

I swear to God I actually hope they get class actioned, and go bankrupt, this is ridiculous. You can’t even get these bleeps on the phone to fix their system issues that they created. 

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2 replies

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  • Avid Contributor I
  • June 13, 2024

waited 60 minutes agen answers I start to explain to a person who knows nothing about sonos and then hangs up on me 


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  • Prominent Collaborator I
  • June 13, 2024

That jackass, Spence, should have to be manning the phones to reckon with the mess he’s dumped onto us!