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Called customer service, sat on hold for 90 minutes, got hung up on

  • 11 June 2024
  • 2 replies
  • 53 views

Fantastic customer service by this company. First, their fantastic new app has left my surrounds/subs effectively as paper weights until they fix their app, then, their customer service team casually takes 90-100 minutes to answer a call, and promptly hangs up on me. 

 

I swear to God I actually hope they get class actioned, and go bankrupt, this is ridiculous. You can’t even get these bleeps on the phone to fix their system issues that they created. 

2 replies

Badge +2

waited 60 minutes agen answers I start to explain to a person who knows nothing about sonos and then hangs up on me 

Userlevel 6
Badge +6

That jackass, Spence, should have to be manning the phones to reckon with the mess he’s dumped onto us!

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