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Question

Beam turns TV on Automatically

  • August 24, 2020
  • 5 replies
  • 945 views
B

I have a Beam connected to my TV.  On my “goodnight” command via alexa the TV (LG) turns on.  I say goodnight again, it turns off.

 

I disconnect the Beam from Alexa or from ARC port and its not an issue so its certain a Beam issue.

I have autoplay turned off in the Sonos app


Part of my Alaxa routine is to turn every group off.

I cannot understand why or what I am missing here?

I even disconnected my LG skills from Alexa in case that was interfering.

 

Diagnostics number: 512443598

 

 

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5 replies

Simon B
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  • Simon B
  • Retired Sonos Staff
  • 2028 replies
  • August 27, 2020

Hi @Bigbarry, thanks for reaching out. I appreciate you taking the time to submit the diagnostic report. Regarding your concern about the Sonos Beam that turns on the TV automatically. I checked the diagnostic report and the only thing that could cause this issue is that it shows that the Arc status of the Sonos Beam is offline, Kindly try to unplug the HDMI Arc cable of the Beam and on the TV for 1-2 minutes and plug it back in. Let’s see if it will make any difference if it will still automatically turn on.

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

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B
  • Bigbarry
  • Author
  • Contributor I
  • 6 replies
  • August 27, 2020

Hi Simon.  That did not work.  The only thing that works is removing Alexa from the Beam it seems and using and Echo Dot

 

Diagnostics number: 438689657

Simon B
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  • Simon B
  • Retired Sonos Staff
  • 2028 replies
  • August 27, 2020

Hi @Bigbarry, thanks for the update. I appreciate you taking the time to submit the diagnostic report. Upon checking the diagnostic report, I can’t see anything wrong with the Sonos Beam, we will take this further since there are a couple of troubleshooting steps that you’ve done. I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps.  

Let us know how you get on with the advice above.

We're here to answer any further questions you have.

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7
  • 7Tongues
  • 1 reply
  • October 20, 2020

Hi @Simon B, I am a happy owner of a sonos arc but I experience the same problem as mentioned above. In every alexa command, the tv turns on. It’s really frustrating. If I unplug the hdmi cable from TV, everything works fine. Did you get any solution to this flaw?

Simon B
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  • Simon B
  • Retired Sonos Staff
  • 2028 replies
  • October 20, 2020

Hi @7Tongues, Thank you for reaching out and welcome to the community. Sorry to know that you have the same issue on your Sonos system. If you have tried all the basic troubleshooting mentioned above and it’s still not working properly. I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps.  

If you have other questions with your Sonos products, feel free to reach out.

The Sonos community is always here to help. 

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