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Badgercop
Enthusiast II
April 23, 2019
Answered

Beam: Keeps switching back to ARC from Bluetooth - how to stop?

Hi. I have an LG C8 OLED TV and a Beam, connected Via HDMI Arc. I also have some Sony Bluetooth headphones. Whenever I try and play the TV audio via Bluetooth after 2 seconds it switches back to Arc. Is there anyway to prevent this? I have to pull the HDMI lead out of the Beam, but can it be disabled via the app or some other way? Thanks.
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    chucky999Answer
    Lyricist I
    August 12, 2019
    I have the same problem as Badgercop. It seems that this is pretty common as shown by these similar threads in the sidebar to this thread. The best, though not optimal, solution seems to be to turn off the HDMI-CEC connection on your TV. It would be nice of SONOS would fix the APP to handle this situation. The problem is not solely with LG systems - both Samsung and Sony are referenced in the other threads.
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    Math_Trud
    Lyricist I
    January 11, 2021

    Hello, I think I solved the problem, I went into the sound options and select E-ARC mode, and  my Bluetooth headset was working well after that without having to unplug the hdmi arc!

    Grzegorz Gaj
    Lyricist II
    January 23, 2021

    Hi all, 

    unfortunately I am another very disappointed user of Sonos eco system having issues with Bluetooth earphones disconnecting from  LG OLED GX3 TV when the Sonos Beam is linked via ARC & HDMI-CEC. 

    I would kindly like to ask Sonos Engineering team to sort this out by providing fix to Beam’s firmware. 

    Regards,
    Grzegorz

    Fac23
    Lyricist I
    January 24, 2021

    Hello,

    I am having exactly the same issue.  LG OLED TV with Beam connected via ARC & HDMI-CEC.   When I switch to my Bluetooth headphone I get about 2 seconds of audio before the TV switches back to ARC.   Even if I put a different source through the Beam.   I have to unplug the Beam for Bluetooth to work.   Clearly a bug SONOS need to look at,

    Regards 

    Chris 

     

      benvelte
      Lyricist III
      February 6, 2021

      Same for me. Using Sonos Arc with Sub and One SL as a 5.1. Sony Headphones will only connect 2s before it switches back to ARC.

      I am currently un/replugging the Arc every time I want to use the BT headphones - still better then disabling CEC all the time / missing the Remote control.

       

      please do something about this Sonos. 

      Jaap7
      Trending Lyricist I
      February 7, 2021

      Same issue with a BT headseat and Sonos Beam. Keeps switching back to the Beam after a few seconds. Needs a fix or very good and easy workaround.

      idkfa
      Contributor I
      February 28, 2021

      +1

      Beam & LG GX connected via HDMI. If i select another Audio Output like Bluetooth or TV speakers the audio is switching automatically back to the beam after a couple of seconds. 

      #notsolved

      Ray28
      Lyricist I
      March 13, 2021

      Truly unbelievable that Sonos know about this issue. Know that its their issue as other manufacturers don't have it. AND DON'T DO ANYTHING ABOUT IT. If it was made clear or better publicised im sure many people would make different purchasing choices.

      Lets see what happens when Sonos release their own much rumoured  headphones. If theirs connect to TV's without all the continuous setting changes or unplugging and other brands dont I think their end up in court. In the meantime I'm going to post this issue far and wide so others can make an informed choice of what TV audio to buy.

      Osteocraft
      Lyricist I
      March 20, 2021

      Hello 

      LG CX, Sonos ARC, airpod pro/xbox wireless headset.Same thing for me ! GRRRR

      The unique solution is to disable simplink and we loose the possibility to control the arc with the remote …. So it’s not a solution !

      Please Sonos do something ! It’s a basic option to be able to choose easely the source of the sound ! 

      :(

      106rallye
      106rallye
      March 20, 2021

      You only temporarily disable it...

      Osteocraft
      Lyricist I
      March 20, 2021

      You only temporarily disable it...

      Yeah Superbe ! And I have to go to settings, device connection etc… each time I want to use a bluetooth headset ... Very very friendly :thinking:  And I have to explain that to all the member of the family ...

      Seriously … 

       

      The most simple solution I found is to put a switch on the AC in the wall and when I want to use a headset, I cut the power of the arc… On a 900$ soundbar, not very 2021...

       

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