Beam Gen 2 metallic/robotic sound since update

When you hear the metallic sound, which you mention is coming ‘through’ your TV, can you check both the ‘Now Playing’ screen’ and the Beams ‘Audio In’ section in the ‘about box’ in your Sonos App - I’m just wondering that if it’s coming via your TV, if the TV is processing the audio in some way before it’s output to the Beam - It might help to pin-point the TV codec that’s possibly causing the issue.

If it is the TV that’s processing the audio through its ports - you might be able to set the audio to pass-through the TV instead, without being processed, but it depends on the features that the TV supports in its settings ..and the exact origin/journey of the audio to the Beam that’s causing you this issue.

That's what I thought, but my audio is set to passthrough as the TV supports it. I was also keeping track of the source audio format but it's happening no matter if it's Dolby 2.0, 5.0, DTS or Atmos. I notice it in the crowd noise with live sport in Dolby 2.0. I notice it in music within Netflix content in Dolby 5.1 or Atmos. I can also hear it in game music on my PS5 which is set to DTS. It's very strange and completely takes you out of whatever you're watching. 

The TV would be the obvious issue but it's only cropped up since the update I mentioned above, and the TV has no issues outputting sound over HDMI on the other two soundbars I tested. 

Ah fair enough.. it will be interesting to see if anyone else comes across the same issue. It’s all okay and working here (as mentioned), so maybe there’s a conflict with your particular TV setup, or a (developed) fault somewhere in the mix.

Thanks for the replies anyway. All I can hope is that it's miraculously solved in the next firmware update. I'll find it hard to get something that competes with the compactness of the Beam. 

Hey, ive recently purchase a beam gen 2 as you have and have encountered the same problem with the metallic audio / tinny audio. It happens during 5.1 content and I have even put the sound bar up to my ear and can hear staticy / tinny audio espeically during dialog. This is the only forum post ive found regarding this issue and was wondering if you ever found a solution to this?

Hi Michael. No solution I'm afraid. I've retuned on TruePlay a few times aswell with no success. It's a software issue and will need to be patched. Interestingly I connected the Beam to my TV through the HDMI-Optical adapter the other day and the issue was still there. This would rule out eArc/Arc being the problem. I'd raise the issue with Sonos support, as the more who complain of the issue the more likely it is to be fixed. 

@Shnakey & @Michael_2599,

What TV make/model are you each using with the Beam? I’m wondering if there is anything Sonos Staff may need to look at there too?

Sony X950H in my case.

Sony X900H.

Ive contacted Sonos and the representitive on the phone asked me to find a source of audio where this would happen and interestingly enough she ran a diagonostic on her end and it was showing that the beam would be connecting and reconnecting to my tv even tho no audio would be cut. My case was raised to senior specialists and i’m waiting on any response. Not sure if this is only happening with sony line of Tv’s but im yet to see any other posts / mentions of this issue.