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Hi there. I bought the Beam with the intention of then getting sub and two surrounds for a 5.1 system. The problem I am having with the Beam is muffled speech, bad enough that I cannot understand even with high volume. 

 

I have Samsung Q70 TV and it's passing through Dolby 5.1 (Dolby 2.0 on channels that are not outputting 5.1) from Sky Q box. I also have Android box and Apple TV. Speech is the same on all. Ido not get any problems using TV speakers, or a cheap Samsung sound bar. 

 

I have tried just about all settings and tuned with Trueplay, but speech still completely muffled and cannot understand anything without turning the volume rediculously high and even then, other sounds drown speech out. Reading internet forums, this seems very common. Some have said adding sub and surrounds really helps. My question is, does anyone have experience of the muffled speech problem and does the sub and surrounds really make a big difference?

 

This week I'll either be adding Sonos sub and surrounds, or writing Sonos off and getting myself a different system. At the moment, I'm thinking different system as my Beam experience has been really poor and not sure it's worth spending another grand as an experiment to see if I have actually hear any dialogue. Could it be that my Beam is faulty, there are so many positive reviews for Sonos? But also many reviews with similar problems..

 

Many thanks

Dave 

Have you tried the Sonos Speech enhancement feature? See this link:

https://support.sonos.com/s/article/4796

Hi Ken. Yes, first setting I tried. It does make a slight improvement, but still cannot understand dialogue. It's a bit like the centre channel needs turning up massively and the left and right turning down. But the app doesn't allow that adjustment.

 

Many thanks 

Dave

Dave,

I guess the device could be faulty, but to perhaps find out for sure, I would submit a Sonos System Diagnostic and post its reference back here and then get in touch with Sonos Customer Care to see what they say.
 

It maybe best to get them on the phone as I understand they have access to tools to check such things.

HTH

Thanks again Ken. System diagnostic reference 619791843. Had to plug the Beam back in to get it. Really notice how bad it is when you haven't used it for a while!

 

Dave

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