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MikeInMaine
Contributor I
June 16, 2020
Answered

Arc TV sound cuts in and out.

Just got the Arc and have it paired with 2 Play:1’s and a gen 3 sub. 
Samsung Q80R tv. 
 

The sound from the tv will play for around 5 seconds and then cut out for around 1 second, play for 5, out for 1, on and on. 
 

I’ve swapped out the hdmi cable twice, tried unplugging the tv, switched between PCM and DD+ and switched between different apps on the tv. 

The sonos app shows that I am getting an atmos signal  


Was running a beam with the Play:1’s (but no sub) before just fine.

 

Not sure what I should try next.

 

Thank you,

mike

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    Corry P
    Corry PAnswer
    Sonos Staff
    March 9, 2021

    Thank you all for all your efforts and testing. A system update has now been released which also include a fix to this issue (it disables the Sonos “screensaver” on an Arc if connected to a Samsung TV). Please update your Sonos systems. If you’re still experiencing problems after updating, please let us know.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Dogdad
    Dogdad
    Headliner III
    October 21, 2020

    @Krishma M

    Is disabling the eARC solves the issue on the Sony XBR 950G ?

    No it doesn’t.. I have the same.

    tjleonard
    Contributor I
    October 22, 2020

    I have a LG UN8500 and having drop outs like others on this thread. I’ve been trying to figure it out for a few nights now and it’s driving me crazy. It reads like the others here, and I submitted 159989773. Is there any eta to fixing this? It’s super frustrating!

    Dogdad
    Dogdad
    Headliner III
    October 22, 2020

    I have a LG UN8500 and having drop outs like others on this thread. I’ve been trying to figure it out for a few nights now and it’s driving me crazy. It reads like the others here, and I submitted 159989773. Is there any eta to fixing this? It’s super frustrating!

    Nope.. no fix so far. All brands of tv’s are having issues( but not everyone) . 

    tjleonard
    Contributor I
    October 22, 2020

    That’s disappointing! I just submitted another diagnostic (1737454426) because it did it about 5-9 times in less than 45 seconds. It’s incredibly frustrating. What’s everyone else doing to deal with it? Sorry if it’s posted here, I’ve just read so many things over the last week then seen unsuccessful results in the end. 

    Dogdad
    Dogdad
    Headliner III
    October 22, 2020

    That’s disappointing! I just submitted another diagnostic (1737454426) because it did it about 5-9 times in less than 45 seconds. It’s incredibly frustrating. What’s everyone else doing to deal with it? Sorry if it’s posted here, I’ve just read so many things over the last week then seen unsuccessful results in the end. 

    Mine acts up every 7 days or so. I reset my tv to get it fixed. I write the dates it happens to keep record in case I need it later on.

    tjleonard
    Contributor I
    October 22, 2020

    That’s disappointing! I just submitted another diagnostic (1737454426) because it did it about 5-9 times in less than 45 seconds. It’s incredibly frustrating. What’s everyone else doing to deal with it? Sorry if it’s posted here, I’ve just read so many things over the last week then seen unsuccessful results in the end. 

    Mine acts up every 7 days or so. I reset my tv to get it fixed. I write the dates it happens to keep record in case I need it later on.

    I wish! It happens within an hour of resetting my TV. It happens non stop when it starts, it’s almost like it degrades quickly. Resetting the TV will clear it up, but having to do it 3 times in a movie is aggravating. However, it sounds so good when it works!!!

    dk3
    Lyricist III
    October 22, 2020

    @tjleonard Do you reset the TV and the arc? Do you reset it by taking out the plug?  I know this is very frustrating but for mine to “get fixed for several days”, I need to physically pull out the plug or turn off the fuse.  Resetting via the app/remote doesn’t do much for me.

    tjleonard
    Contributor I
    October 22, 2020

    @tjleonard Do you reset the TV and the arc? Do you reset it by taking out the plug?  I know this is very frustrating but for mine to “get fixed for several days”, I need to physically pull out the plug or turn off the fuse.  Resetting via the app/remote doesn’t do much for me.

    I reset my tv by unplugging it for about 15 seconds.

    Resetting just the arc by unplugging that doesn’t help (that I’ve noticed). It’s also possible I’m just getting lucky on unplugging the TV. 

    hmf4
    Lyricist I
    October 22, 2020

    I should also note, doesn’t seem to occur when playing music via the sonos app from a mobile device, this issue is only occuring via the TV when directly connected via eArc HDMI.

    It doesn’t matter what audio source, streaming or live tv via direct antenna, the result is the same. 

    Perhaps it has to do with the device coming out of low power mode

    Ironically, I have had no issues with the TV sound on my TCL Series 6. But I am having all sorts of cut out issues streaming Sirius XM. Go figure.

    Dogdad
    Dogdad
    Headliner III
    October 23, 2020

    Maybe SONOS should hire or consult with Apple software engineers. Apple had a software 14.0.1 update a few weeks ago which caused an issue where incoming caller Id  didn’t work. All calls stated they were from the United States. Big issue for most. However, within a short couple of weeks , Apple had a new update that fixed this issue. Why is it so hard to get this Arc issue resolved with SONOS. 

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