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I have seen many people complaining that the action/music is way too loud and if you turn it down you can't hear the voices. The set up is Arc, sub and 2 x one's.

I too have this issue.

I did a Trueplay recently and watched Vikings on Amazon Prime and it was perfect.  Voices were clear, sub and surrounds worked a treat.  No need to keep adjusting sound throughout the programme.

Normal TV also fine for watching the news etc.

I thought this meant my longstanding issues had been resolved.  But sadly not.  We have tried watching several programmes on Netflix and we are back to the same issue.  Dolby Vison/Atmos is the worst and is so loud its actually unplayable unless you use nightmode.  UHD also same problem for me.  So, is this a problem with Netflix, if so has anyone else had the issue and how to resolve it?

I am so frustrated as I thought the recent Trueplay had resolved my issues but as I say the Action/Music noises are way too overpowered on Netflix.  Its as thought the Trueplay hasn't worked.  I do have a Sony Bravia which has a Netflix calibration setting which I use but I assume that is for Picture quality and shouldn't effect the sound?

Any help appreciated as I've spent a lot of money and time trying to get the set up right.  I want to stick with it because when it works the sound is awesome I just wish it was constant.

Unfortunately, the audio mix on certain content will have a higher dynamic range which results in dialogue being drowned out by loud music or sound effects. This is the reality of the home theater experience. The purpose of Night Sound and Speech Enhancement is to deal with this problem when it arises from time to time. I keep Night Sound on 80% of the time and I think everything I watch still sounds great.

Unfortunately, the audio mix on certain content will have a higher dynamic range which results in dialogue being drowned out by loud music or sound effects. This is the reality of the home theater experience. The purpose of Night Sound and Speech Enhancement is to deal with this problem when it arises from time to time. I keep Night Sound on 80% of the time and I think everything I watch still sounds great.

 

Do you not find nightmode takes away too much of the oomph?  I suppose I'm looking for in-between what I have now and what nightmode does 

Yes, Night Sound does take away some of the “oomph” but I would rather lose some “oomph” than miss important dialogue or have to adjust the volume constantly.

Some media devices, like a Blu-ray player, allows you to adjust the dynamic range of the audio. Have you tried changing these settings?

Yes, Night Sound does take away some of the “oomph” but I would rather lose some “oomph” than miss important dialogue or have to adjust the volume constantly.

Some media devices, like a Blu-ray player, allows you to adjust the dynamic range of the audio. Have you tried changing these settings?

We mainly stream from Netflix, Prime and Now.  These are all apps that we launch from the Sony Bravia TV.  I dont think there is anything I can adjust within the apps themselves 

Is there a dynamic range setting on your TV that effects the audio coming out of the Arc?

Lots of options that I don't really understand:

 

Volume offset

Dolby dynamic range (standard or compressed)

HE-AAC Dynamic Range (standard or compressed)

HE-AAC audio level, if choose compressed 

A/V Sync Auto/on/off

Earc mode auto/off

Digital audio help auto 1/auto2/pcm

Dolby digital plus output (dolby digital plus or dolby digital)

Pass through mode Auto/off

Set Dolby Dynamic Range and HE-AAC Dynamic Range both to compressed. Turn off Night Sound in the Sonos app and see if you hear a difference from your native apps.

Set Dolby Dynamic Range and HE-AAC Dynamic Range both to compressed. Turn off Night Sound in the Sonos app and see if you hear a difference from your native apps.

 

Cant remember what setting I have, will check tonight and change those if that's not what I already have.  What does that actually do?

It does the same as what Night Sound does. It lowers the dynamic range… loud sounds will be quieter and quiet sounds will be louder. I want to see if the TV’s audio compression will be less than the compression of Night Sound on the Sonos app.

It does the same as what Night Sound does. It lowers the dynamic range… loud sounds will be quieter and quiet sounds will be louder. I want to see if the TV’s audio compression will be less than the compression of Night Sound on the Sonos app.

 

I see.  That makes sense, will try tonight.  Thanks for your help.

It does the same as what Night Sound does. It lowers the dynamic range… loud sounds will be quieter and quiet sounds will be louder. I want to see if the TV’s audio compression will be less than the compression of Night Sound on the Sonos app.

Ok, so my settings were already on compressed.  I have now chosen standard and then nigjtmode on the sonos.  This seems OK at the moment.  I will see how it works across netflix, prime and Now.  Still doesn't feel right that to make it usable I need to use nightmode 

Most sound bars and mid-level home theater systems deal with this problem. It has existed for as long as I can remember. IMO the Sonos Arc actually deals with the problem very well.

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