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Blackwatch
Contributor I
February 1, 2021

Android and Trueplay

I have read the thread on no Android integration for Trueplay, but I would hope spending 1500 on a system there would be a better solution than "borrow an iOS device from a friend"!  Especially after3+ years!!!  First thought, if it is a microphone issue, then standardize your system with 1 mic to calibrate your system with.  Yamaha, Marantz, Denon, Pioneer etc ALL provide a setup mic with their systems.  Microphones among iOS devices also differ, they are different from year to year and model to model.  So that verbage doesn't add up or holdmuch water.   Second, before the android bashing begins, I bet the cost of my system if the table was turned and it only worked on android and not iOS devices, there would be a loud outcry of Apple users, especially if told to go "borrow" an android from a friend.  Not that this will change anything but I got to express my opinion.  I'm the proud owner of a top-of-the-line Sonos system that is"Meh" at best.

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    Pinned Reply By Xander P

    Hi @ihavoc, thanks for reaching out to the Sonos Community.

    While it may not be specified on the Arc page that an iOS device is required for Trueplay, you can find here a list of Trueplay compatible devices, and it’s also stated on the main TruePlay page that an iOS device is required - that being said I’ll be happy to pass on your feedback to make it a little more obvious.

    Regarding the different models of each iPhone line having different microphones - while this is true, the number of different models of phone running Android operating systems is on a different scale (a quick Google search showed 24,000 different models in 2015), with potentially thousands of different models of microphone installed, and different combinations of microphone, OS, and other hardware components. While we would love to bring Trueplay support to all Sonos systems, accounting for that level of variability in a process which requires precise measurements like Trueplay is unfortunately not feasible.

    I do agree though that bringing Trueplay to non-iOS households (like my own) would be a great improvement, and hopefully it’s something that will be possible in the future.

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    melvimbe
    melvimbe
    August 2, 2021

    I did borrow an iPhone to tune my speakers and it made a big difference. Problem is now I've moved them since they sound awful. I don't even know how to reset them to factory.

     

    Here is how you turn off trueplay.  No need to do a factory reset.

    https://support.sonos.com/s/article/4919?language=en_US

    Danny
    danielpugh
    Lyricist II
    August 15, 2021

    Well this is disappointing.  I literally don't know anyone who has an iPhone device.  Was going to get the arc soundbar, but will do some searching for alternatives instead...

      Airgetlam
      Airgetlam
      August 15, 2021

      Why? TruePlay is a nice thing, sometimes, but not a requirement to enjoy the Arc.

      Bruce
        controlav
        controlav
        Lead Maestro
        August 15, 2021

        Why? TruePlay is a nice thing, sometimes, but not a requirement to enjoy the Arc.

        Indeed. I have ten Sonos devices and many iOS devices but have never bothered to even try Trueplay. It all sounds great to me.

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          Occam's Cat
          Lyricist II
          September 25, 2021

          Being an Android only household I was infuriated with Sonos that after spending several thousands with them, that this basic optimisation software isn't available to me. To then suggest that I ‘borrow an Apple device from a friend'... Really?

          So, I borrow an iPad from a friend. Only then discovered that the app wasn't supported by his older iPad. Grrrr. Today I had delivered a new iPad 9th Generation with iOS 15...aaaaannd…computer says no. Sonos don't support new ipads, or old. So I borrowed another iPad, this time the 8th generation. And guess what? It's NOT SUPPORTED either! Aghhhh.

          Seriously, Sonos…. customer feedback, pull your thumbs out of your backsides and include Android support and the latest Apple products as soon as possible. You've got more that enough money, especially after the recent price hikes.

            106rallye
            106rallye
            September 25, 2021

            Why not check the Sonos website (https://support.sonos.com/s/article/3222) before wildly borrowing and ordering iOS devices?

            Occam's Cat
            Lyricist II
            September 25, 2021

            Why not check the Sonos website (https://support.sonos.com/s/article/3222) before wildly borrowing and ordering iOS devices?

            True. Would help if Sonos would listwhat's s working within the app instead of: ‘just borrow an iOS device from a friend' - no mention of specifics. You would also expect that the 8th gen iPads available for over a year, to be currently supported.  There's just no justification from a technical point of view to not already support these items, including Android devices. They just can't be bothered. It's very basic and convenient software that's been available on most home receivers for the past decade. Sonos make TruePlay a big point in their marketing material and should have this software available for most platforms and hardware configurations by now. But yes, next time I'll check on their website! (I didn't buy the 9th Gen iPad specifically for this! Rather I hoped that I would finally be able to use this function)

             

              sjw
              Local Superstar
              September 25, 2021

              @Occam's Cat , you're in the wrong place if you expect such reasonableness to be welcomed.

              To expect a billion dollar company to have managed to get hold of a few devices and added them before widespread public adoption seems reasonable, nevermind so long afterwards.

                Nogbad
                Lyricist I
                October 9, 2021

                Android users have been complaining about not being able to do Trueplay tuning for years yet they still continue to purchase Sonos products. Sonos must be doing something right.

                True but this is something you don't necessarily realise till you've bought into a system and even the cheapest speakers aren't budget price, so once your in you either lose money and move on or stick with it. I'm lucky that I could access an iPhone but that doesn't excuse Sonos from giving all their users quality products and support, especially at Sonos prices. 

                  buzz
                  buzz
                  Grand Maestro
                  October 9, 2021

                   It's very basic and convenient software that's been available on most home receivers for the past decade. 

                   

                  Software is not the issue. These receivers are using a microphone of known characteristics. With Android devices, each model phone will have different microphone characteristics and these characteristics change during production. In order to achieve reliable results, SONOS would need to test each production run of Android phones and develop a database of microphone characteristics by phone serial number. Given the number of Android production runs, past and present, this is not a practical project.

                  Would you be willing to submit your Android to a service facility and have it’s microphone calibrated?

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