Skip to main content
ninjaguy
Avid Contributor III
Sep 25, 2018 1:42 AM UTC

Able to turn off the TV but not on with Alexa voice control from Beam

I have a TCL 43S515 TV that I can turn off via voice on Beam but it won't turn off via voice control.

However, I am able to turn on or off the TV using the Roku App on my mobile phone. Is there a setting to enable this on via voice? When I tell Alexa to turn on TV I just get the "OK" confirmation from Alexa.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    1 reply

    Keith N
    Keith N
    Sonos Staff
    Oct 1, 2018 5:18 PM UTC
    Hi there, ninjaguy. Thanks for the post. Some TV's will turn off their HDMI ports as a method of saving energy. This will, in turn, cut off any communication from Beam to the TV once the TV is powered down. Check in the settings of your TV to see if you have a setting like this to adjust.
    Translate
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    Terms & ConditionsAccessibility statement