I cannot get my Sonos Ace using the USB-C to 3.5mm cable. there is no audio .
- Using Bluetooth Works
- Using USB-C to USB-C cable works
Anybody have any suggestions on how to solve this?
Answered
Sonos Ace using the USB-C to 3.5mm cable - issue
Best answer by Stanley_4
I’d call support, they can do a few tests and maybe get you a working cable if that is what is needed.
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+18Technically the Sonos adaptor would be seen as 3.5mm to USB-C cable - I’d “follow the sound” when describing it. Which brings on the question: are you using the Sonos cable?
If so, can you describe your set up?
Hi
I connected the Ace with the Sonos cable usb-c to 3.5mm to different devices like a MacBook Air, a phone with 3.5mm , to an iPhone with lighting adaptor but the result is always no audio.
Some weeks ago I had the possibility to try other Sonos Ace with the same connection and it worked fine. I bought mine just 3 days ago .
I hope this is just a cable issue
I’d call support, they can do a few tests and maybe get you a working cable if that is what is needed.
I solved the issue bought a new cable from Sonos .
With the new one everything work as expected, now let see if I can have a refund from Sonos , I’ll contact the support.
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