Hi @SerCaf, welcome to the Sonos Community!

Sorry to hear that the Sonos Ace’s volume is too loud. There isn’t any way to make the Ace quieter than the minimum volume, so if you’re one touch up from the headphones being muted, that’s the lowest they’ll go.

I have seen another user mention that updating helped them, I’d suggest trying that. Our support article for Updating the Sonos Ace has the steps to do so.

I hope this information helps!

Please add a firmware update that addresses this issue. It should not be this loud at its lowest setting.

Agreed

I have the same issue. It’s too loud. It’s a lot louder than my Bose headphone. I am not sure if they can fix this issue by updating the app. I am thinking if I should return it……

Please fix this Sonos. The Ace is distractingly loud at the minimum volume setting with Bluetooth on Android. My Sony MX series had a much better range.