Sonos Ace Keeps Disconnecting During Playback

Yep I have the same issue

Yep same here. Had several BT spontaneous disconnects. Both in my laptop and Pixel 8. And in some cases a short LF buzz. Then it seems  the ACE was ‘locked’. No BT reconnect possible. Turn off device and after multiple attemps the BT connection came back. 
Tried with multipoint on/off without any different outcome. 
Also headphone and my devices were about max. 3-4 feet seperated. 

Returned the ACE 

Finally got through to Sonos support and the response I got was to test with another device and no one else has reported it. *sigh*

Same same. While watching a film and using Ace via Bluetooth it drops out several times while watching the film.  Need to disconnect and the reconnect. Frustrating as Apple AirPods no issue. 

Definitely an issue - maybe they havent figured out BT ? lol.

this type of issue has never happened on any of my Sony or Bose headphones - extremely frustrating

Just did the latest update so with luck maybe a fix?.

Ok SONOS. Any response would be good right now. Seriously considering demanding a refund for a product failing to deliver on a basic requirement. Using the latest Amazon Firestick and headphones just cease Bluetooth sound. Never any issues with Bose or Apple products.

Support this. My ace disconnect a lot from laptop. Very annoying sonce I use it for work meetings. Please do firmware update.

Tried latest firmware a couple of days ago.  Still drops mic from zoom and chime calls.  This is only happening with Ace on a 1 month old MBP.

Hi @kuchoco

Welcome to the Sonos Community!

I’d like to look into this issue for you all - it sounds very annoying, and not at all what we want you to experience!

Could you please try to recreate the issue, Bluetooth-connecting a device with the Sonos app installed on it, then submit a support diagnostic afterwards? Please let me know here when you have done so, but please don’t share the number given at the end of the process - I’ll be able to find them regardless. Thanks.

@Easyas314 - The Desktop app doesn’t currently report anything about Ace, so there’d be no point in you doing this on your MacBook, but I think it’s safe to assume that if there is an issue and if it is fixed for other devices, it will be for your MBP too.