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As my wife likes to watch TV at a much lower volume than I do, I originally bought the Sonos Ace headphone so that I can watch TV at a much higher volume with her while using the Sonos Arc Ultra.  In fact, I had a live Chat with the Sonos tech before my purchase, and I asked the person this specific question.  The tech responded positively saying that both the Ace and the Arc Ultra can be playing sound coming out of TV.  I found out after the purchase, this was not the case.  What a big disappointment.

I wonder whether it is technically positive to enable the TV sound swap feature of the Ace while maintaining the sound coming from a sound bar.  It it is, would others be supportive of asking Sonos to enable this feature for lots of people who, I am sure, would have similar issues with partners who wish to have a different sound volume while watching TV together?

Hello ​@SanYuan, welcome to the Sonos Community!

I am sorry to hear about your experience with our Chat Support. I’ll provide this thread as feedback to improve our communications and feature knowledge.

I’ve also marked this thread as a feature request and forwarded it to the appropriate teams for consideration.

Thank you for the post.

I have Sonos all over my home though have a competitor brand headphones. I would gladly purchase the Sonos Ace headphones if it could play my TV sound at the same time as my Sonos Arc. I am a little harder of hearing and have same issue as above where my wife likes TV lower. If I could listen on the Ace headphones it would provide a perfect solution. Please make it work. It should pair just like any other speakers pair together. 

With our aging population, we will have more need for hearing accessibility. This suggested feature, if it is technically feasible, not only would meet the needs of consumers but also make business sense. 

Yeah, the words “TV Swap” told me that it was either the soundbar OR the ACE. Not a great implementation.

 

It seems to me that the easiest way to resolve this is to allow the ACE to join the Sonos soundbar as part of the room grouping mode, just like any other Sonos product.

 

That would give you both master volume control AND independent volume control of both the ACE and the soundbar.

@htheater:  As ACE headphone only works in Bluetooth Mode, not in Wifi mode, one can not add ACE headphone as the part of the group of other Sonos Speakers, such as soundbar.  It would be great if your solution can be realized.

If your TV allows simultaneous audio output from HDMI-ARC and a secondary audio mode, such as optical, you can add a Bluetooth transmitter to the secondary audio output.

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