Question

Voice command to play Spotify doesn't work again

  • 24 May 2019
  • 2 replies
  • 731 views

My Beam is acting glitchy again. Voice command to ask Spotify to play was working the other day now it isn't. It says "I can't do that here but you can ask me to play it on one of your other devices." However, if I use Spotify Connect, it works. All other voice commands work.

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2 replies

Userlevel 7
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Hello there, kamikenze. Thank you for raising this issue. The first step is to open the Alexa App and remove the Sonos Skill and then re-Enable. If that doesn’t work, please see this thread here. Failing all of that, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Please let us know how you get on. Many thanks in advance.
Hello there, kamikenze. Thank you for raising this issue. The first step is to open the Alexa App and remove the Sonos Skill and then re-Enable. If that doesn’t work, please see this thread here. Failing all of that, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Please let us know how you get on. Many thanks in advance.

Alexa skill? I think this is a google assistant issue.