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Answered

spotify not working via google assistant

  • October 16, 2024
  • 3 replies
  • 331 views
N

I've just bought a beam gen 2 and set up the google assistant but when I ask it to play music it tells me 

"sorry it looks like you have not set up your account on this media service provider yet"

Spotify works if I connect through the Spotify app. 

 

Can anyone help?

Best answer by UKMedia

Hi

Have you added the Spotify account as a music service within the Sonos App?

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3 replies

UKMedia
  • UKMedia
  • Answer
  • October 17, 2024

Hi

Have you added the Spotify account as a music service within the Sonos App?

Remember: Sometimes Red Wine helps :)
N
  • Nomusic16
  • Author
  • Contributor I
  • October 17, 2024

Hi, thanks for your reply

I’ve gone to:

settings

manage

voice assistants

Google assistant

music services

Spotify is selected and linked. Is this the right place to look?

I’ve just had an hour with google support which ended up with them telling me it was a Sonos fault - Sonos told me it was a google fault yesterday… Think the speaker will be getting returned at the weekend. 

N
  • Nomusic16
  • Author
  • Contributor I
  • October 17, 2024

Hi, I found the “Your services” section on the Sonos app and added spotify which has made it work! 

2 hours with Sonos and Google and neither of them thought to suggest that! 

UKMedia
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