i have replaced my SONOS play:1 with a SONOS One to get acces to Google Assistant commands.
After a succesful setup and adding my Google Assistant in the SONOS app and adding my Google Play Music premium account I though I was set. But apparantly there are major issues:
- The ‘OK Google’ Command works. After that, 95% of the commands stop working. The microphone just blinks ad thats it. I found a topic about that where a SONOS employee answered that it would be fixed and in a timely matter. This a thread of 4 months (!!!) ago. Is there ANY update on this (No Alexa or another speaker is not a option for me). How is this still an issue?
Link to thread: https://en.community.sonos.com/google-assistant-and-sonos-229109/sonos-one-problem-with-google-assistant-6837646
- When I use a music command that got accepted (very rarely) this happens:
‘Play number X by artist X’
Answer ‘Ok playing song X by artist X on Google Play Music’ I’m sorry, I cannot help you with this’
Why is this? I have heard that it should be a Google Account problem. I have someone else asking it with another account and there the response is :
‘ I cannot play this on this device, but I can on any other device’.
I have tried it on a nest mini speaker: Works like a charm.
I paid alot of money to have this functionality on a speaker I expect it to work.
- It isn’t possible play music from a Google Play Playlist? Or to Shuffle my playlist? I get responses that it it not possile to do that? Again why is that? Is there a fix for this?
I did not read the reviews after I bought the speaker and I have seen that there are multiple issues with this, so I would expect this is on the short roadmap to be fixed?
Any help or feedback is appreciated.
Best answer by Annazel S
Hello folks, due to the nature of this issue, it would be best if you can give us a call and work with a technician live, they'll start with checking the status of the device and go from there. Again, they have more resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case. A troubleshooting ticket will be created and the details that will be gathered can be helpful for further investigation.
If you have any other questions or concerns, feel free to reach out.