If anything, this post is to vent my frustrations over the last week while trying to intergrate my SONOS devices with Google Assistant/Home. I do not need support, as the stock answer of “Please submit a Report, yada yada yada, is getting no one anywhere on here or various other forums where this issue has been reported. Also, I gave up and have successfully integrated with Alexa with no issues, no glitches, no bugs, just works!
To clarify, I love my Sonos devices for their primary role as a speaker and as a music player. The sound quality is superb and the integration with Spotify is flawless. Having said that, Sonos needs to disable and remove from production the Goolge Assistant functionality until it works as designed!
Yes, I have reset my entire network and devices multiple times! Yes, everything works on said network and on said devices except for Google Assistant/Home integration. There is nothing wrong with my network or my devices, everything else works, even SONOS with Alexa integration!
So, what issues have I encountered? Many of you have reported them as well with no fix insight.
- On initial setup of Google Assistant integration the Sonos app directs you to the Google Assistant which then attempts to find your device. It never finds any of my SONOS on first attempt as a matter of fact, if I hit “RETRY” several times it will eventually find the device, sometimes after 10-12 “RETRY”.
- If I get lucky and get past 1 above, then you have the pleasure of Google Assistant/HOME not seeing the device occasionally or Assistant doesn’t recognize it but home does. Even if HOME recognizes it, any Google HUB doesn’t and can’t play music on it directly or through Spotify.
- If you happen to get past 1 above, I struggle with 2, then you have the dreaded “Sorry, there was a glitch” issue after initiating a command once. If you initiate the same command to the same SONOS again, it recognizes it and does it. Minutes later, hours later, same pattern.
SONOS, please fix this, don’t blame Google, this is your product, your design, work with them to fix it!