Question

"It looks like [room] isn't available right now"

  • 6 August 2019
  • 8 replies
  • 363 views

I have three Sonos devices in my current setup, all connected to Google Assistant (GA). Two are Google One: gen 2's and I'm seeing some interesting behavior on one called "Master Bath."

To be clear:
  • GA works most of the time on each of them
  • In each case, GA is fully responsive through the target speaker, but says the device itself is "not available right now."
  • "Master Bath" is a unique name on the network
  • Master Bath is visible to the Google Home app and to the Sonos app when this happens
  • There is no outage currently reported at https://status.sonos.com/
Several times, I have started music (e.g. Ok, Google, play Led Zeppelin or stream MSNBC, etc.). Then, when I say, "Ok, Google, stop," it replies, "It looks like Master Bath is not available right now." Other times, it has been quiet (I stop the playing through the Sonos app in order to get it to stop), and I say, "Ok, Google, play Jack White," and it might also reply "It looks like Master Bath is not available right now." And I wonder, "If that's true... how is Master Bath replying to me right now?"

Any thoughts?

8 replies

I have same problem, only had it two days. Now doing my head in. Money back job
Userlevel 7
Badge +26
Hi folks, this sounds like something best troubleshot over the phone or with our support team directly. They'll check out the network connection to that player and make sure there isn't anything else happening. The contact details for the team can be found here.
Hi,

Has anyone got any success with the support team for this kind of problem? I've been having the same issue, and the French support team could not help by email. However, staying on the phone may be quite inconvenient, and possibly useless since this is an intermittent problem.

Also, I'm not sure this would be a network problem, since it is only happening with Google Assistant (not Alexa). Plus, controlling through the Sonos app works perfectly.

Any input would be appreciate. I may try a factory reset, or calling support if you still think that's the best way to go. Thanks!
I've experienced this error message a lot ever since I switched from Alexa to Google Assistant, and I've still not figured out completely what causes it. Eventually I did however figure out that it seems to be related to regrouping, and especially after playing radio. It seems like Google Assistant on Sonos believes that speakers are still part of a group even after the group has been split up or rearranged. At first all commands will be redirected to the previous group leader (even though they're not grouped together anymore), and then you eventually get the dreaded "It looks like the ...-room isn't available right now".

It doesn't seem to happen after playing Spotify, though – it seems to be radio-related – at least in my case. But I play radio all the time, so this happens practically every day ... The cure for me is to regroup so that the previous group leader becomes a subordinate member of a new group, and then ask Google Assistant to play Spotify on the new group leader speaker. After that I can usually regroup the way I want, and everything works fine for a while.

If I regroup so that the previous leader becomes a subordinate member of a group and ask it to play a radio station instead of Spotify – I think that is when the not available-error starts to occur, and the only way out of the situation for me seems to be to make it play Spotify. (And I think the previous group leader must be affected by this command to make it work.)

The behaviour of this error message has changed a lot over the months that Google Assistant has been out, and for a long while (most of June) I didn't encounter it at all. That lead me to believe that it had been fixed, but after the update about a month ago – when the volume control commands became messed up – this error returned and behaved exactly the same way as it did before.
Userlevel 7
Badge +20
Hi folks,

There's currently an outage affecting Google Assistant on Sonos systems. You can check out status page for updates.
Just wanted to point out that my post has nothing to do with the outage, though. At the moment nothing works because of the outage, but my post refers to the way it has been for the last month and further back.
I’ve been having this problem on and off for the past month or so as well. However, on my part, it affects any command from GA to Sonos, including Spotify (so it’s not just TuneIn). Unfortunately I can’t test regrouping my speakers, as I only have a pair of Sonos Ones working together in stereo.
Userlevel 7
Badge +20
Hi folks,

There's not much troubleshooting to be done while there is an outage in process. We're receiving reports that the outage is over. If you continue to have any issues, please give us a call. Our phone team can take over troubleshooting from here.

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