Google telling me Spotify Premium isn't available

  • 21 December 2022
  • 22 replies
  • 1295 views
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I have a Spotify Premium family plan and have multiple Spotify accounts linked to Sonos. I also have Google Assistant linked to each of those accounts and Voice Match set up. It all works fine except for my wife; every time she asks the Sonos speaker to play music, the speaker responds saying something like “got it, playing blah blah blah on Spotify” and then:
 

Sorry, it looks like Spotify Premium isn’t currently available. Please try again later.

 

This does NOT occur with Google speakers in the home. When she asks the Sonos speaker “who am I” it tells her her name just fine, so I know Voice Match is working. And I can ask it myself to play music without a problem.

I’ve tried:

  • factory reset speaker
  • unlink and re-link Spotify from Sonos
  • unlink the Sonos speaker from Google and re-link it
  • remove Google and Sonos permissions from Spotify in the web UI and relinking everything
  • doing all of the above but with an Android device instead of iOS
  • checking to make sure there’s only one Google Home
  • checking to make sure there were no old speakers present

Nothing seems to work. I can play using Spotify Connect or by using the Sonos app, both with her account.

22 replies

Corry P
Userlevel 7
Badge +18

Hi @repress-capita-narcoses 

Welcome to the Sonos Community!

Voice Match is a Google Assistant feature and doesn’t really have much to do with Sonos - I can only recommend getting in touch with Google directly.

At a guess, I would say make sure that your wife’s Google account has the correct Spotify account associated with it, in her Google settings. This issue is unlikely to be related to any Sonos settings - though please make sure that the Spotify account she is configured to use in GA has also been added to Sonos.

Please desist in factory-resetting Sonos - it will not be of use.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
R
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I Maybe it’s not a Sonos settings issue, but it certainly seems to be a Sonos issue of some sort. Voice Match is working, and this all works as expected on Google speakers, so I know Spotify is linked to her account directly. I’ve also disconnected and reconnected her Spotify several times with Sonos. The only problem is with Sonos.

Corry P
Userlevel 7
Badge +18

Hi @repress-capita-narcoses 

It may well be an issue that only appears on Sonos devices, but we literally have no internal documentation on the feature, and this is the only mention of it I can find on our website (Control Sonos with the Google Assistant):

  • If you have multiple people using the Google Assistant on Sonos, you can set up Voice Match to provide user-specific responses and content based on who is speaking.

Note the contained link is to a Google support page - perhaps this will be of help.

There’s nothing I can look up to tell you - I wish I could help more. There are some other threads on the subject which may be of use to you, but they are mostly relating to setup, rather than usage or troubleshooting.

Something I think might be worth trying is to remove your wife’s Spotify account from both Sonos and Google Assistant/Home, and then reconnect the account back to both.

I hope this helps.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
S

Hi Corry P.

Consider this another mention of this specific Spotify problem. My wife is having the exact same problem that is detailed above. 

S

I'm having this issue also. I haven't tried as much as the author; however, I have unlinked Sonos with Google Home several times but not having much luck. I'm hoping someone could help!

H

Same issue but nothing to do with voice match as we don't use it. 

 

M

Also having this problem!

J

Happening to me too - get this error for everyone in the house even though we are all voice matched 

M

SOLVED? I had a different premium account linked to sonos and Google assistant 

My partner and I use a spare family premium account for sonos. I had my personal sonos linked on Google assistant and shared account linked on the sonos app

 

Changed them both to shared account and it works!

F

Ditto for this problem. I had set this up successfully for my wife and I - voice match on mapping to individual Spotify account flowing into that account set up in in Sonos. Recently I tried to add my son's accounts the same way - their own Google accounts with voice match mapping to their own Spotify accounts and added those accounts to Sonos. 

Things still work for me and my wife but my kids get the dreaded "Spotify premium is not available"

I launch usually from a Nest Hub screen, which already has the crippled UI. Lack of casting to speaker even though apple ecosystem users have it. Now with this problem I am really starting to questing using Sonos at all. Direct Google to Spotify works so well. 

 

I know the two companies are at each other's throat but Sonos really needs to look hard at the value of better integration with Google.

 

T

This doesn’t ever work when initiating spotify from my Sonos Beam. Would be great if Sonos solved the issue and didn’t point back to Google. My Google devices all play Spotify without issue. I’ve relinked the same account to all of my Google Assistant enabled devices and Sonos is the only one that doesn’t work

buzz

There is a freely available API that streaming companies can use to incorporate their product into the SONOS controller. SPOTIFY has chosen not to make full use of this API, instead forcing users to launch the SPOTIFY App for most functions. I’m aware of another manufacturer’s product that simply pops up a screen directing users to use the Spotify App. The product’s interaction with SPOTIFY is limited to the basic transport tools (back, stop, play, pause, forward).

One reason why SONOS offers many dozens of music services, compared to other products offering a small handful, is because of this API. It would not be economically feasible for SONOS to individually code for and support each service. If a service wants to be available on SONOS, they just need to have their use of the API implementation tested and approved. This can’t be too difficult because many of these services are small and could not support a large development staff. I know a fellow who is thinking of offering a very small, esoteric music service on SONOS. It’s a one man programming shop. After I steered him to the API, his comment was: “Does not look terrible”.

A

@Corry P - please take this as yet another example of getting the dreaded “spotify premium is not available”. This is clearly a Sonos issue. I have done all the steps you and others have suggested before with no improvement. 

A

And another +1

 

T

I had this problem as well. What I have discovered is that when using Google Assistant, no matter what your Google Home settings are, Sonos will only play from the Spotify account that is linked to Sonos.

Originally I had my Spotify account set up in Sonos. When I asked it to play, it would play fine. When my wife asked it to play, she’d get this error.

Without changing anything else, I removed my Spotify account from Sonos and set hers up. Now it works the other way around. Spotify will play for her, but I get the “premium is not available” error.

It works this way even if I try to start Spotify on one of my Sonos speakers from a Google Speaker or the Google Assistant app (e.g. “Hey Google, play [music] on Living Room Sonos”). I am able to use my account through the Spotify app’s “devices” icon, though. It just won’t work with Google Assistant.

C

We were having the same problem as well.

WHAT FIXED IT 

My wife had the original subscription to Spotify Premium and we upgraded to Premium Duo. However, every time I tried to link my account in either Sonos or Google Home, it would link, but the voice assistant would not. 

We switched it, so her Spotify account is linked in both Google and Sonos and it works! 

G

I have the same issue. Google Home, Google Assistant and Sonos are all linked to the same Spotify account.

D

Same issue here. All accounts linked to same Spotify account. Very annoying

W

Same issue here. Tried everything possible

  • unlink / relink (spotify, google home, sonos app)
  • uninstall / reinstall (spotify, google home, sonos app)
  • delete cache (spotify, google home, sonos app)

Still the message that Spotify Premium isn’t available. It work with all my other products from competitors. Please Sonos look at this problem !

E

Same problem. I have two Google accounts, both correctly voice matched and are detected properly by GA on the Sonos. Each of the Google accounts is also correctly linked to independent Spotify Premium accounts, yet when my partner asks GA to play something from Spotify the dreaded error message is spoken... This is 100% a Sonos problem as this functionality works perfectly well on Google Homes.

106rallye
Userlevel 7
Badge +17

Since Google seems to make GA work differently on Sonos  compared to their own devices, this could still be a Google problem…..

C

Another to add to the list. 
 

Mine still failes even after matching the Spotify accounts up. I would say it's Google's fault. But you guys provide the integration to Google home, so really it's up to you too fix the issues. 
 

We have 3 users, the issues seems to be a mismatch between the voice user Spotify and Sonos. Even though all can be matched up.
 

And yes this only happens with Sonos speakers. We have Sony and Denon recievers that work correctly

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