Question

Google Assistant wont play Spotify music

  • 30 September 2020
  • 5 replies
  • 143 views

Verbally asking Google on my sonos arc to play music results in this response: "Sorry, it looks like you haven't set up Spotify Premium on your Sonos app. To play from Spotify Premium, link the same account on both Sonos and Google Assistant."

I've tried looking at other posts but I haven't seen any working solutions. I've done exactly as Google said as well as reinstalling apps and reconnecting Spotify to Google assistant and to Sonos. But I still get the same message every time.


5 replies

Userlevel 5
Badge +15

hi @Choppy, Thank you for reaching out and welcome to the community. Sorry to hear about the issue that you've with the Spotify and google Assistant on Sonos. Regarding this issue. I’ll ask some questions to further check.

  • When did the issue start?
  • Are there any changes made with the settings on Spotify, Google Assistant, or on the Sonos App before the issue occurred?
  • Have you tried to do the removing and readding of your Spotify account on another or a different controller device where you have the Sonos App?
  • is it only happening on Spotify? how about other Music services?

I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue.  

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

I have exactly the same issue. No problem when using a Sonos One. Only when a I use a Google home mini with a Sonos Play:1 as it’s default speaker.

I have submitted the diagnostics report. The confirmation number is 2074106163.

I fixed this. It’s the iOS app that is at fault. No number of of attempts at removing and re-adding spotify from the iOS app have worked, However once I removed and re-added spotify via the mac app it’s all working perfectly with my google home mini with the Play:1 as it’s speaker.

 

@Simon B Sonos should fix this one!

Userlevel 5
Badge +15

Hi @phunkyfish, thanks for the update, Sorry for what happened and thanks for sharing your experience about this issue. We’ll surely have this checked with our team for this issue So other users will be guided accordingly.

If you have other questions with your Sonos products and services, feel free to reach out.\

The Sonos community is always here to help.

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