Sometimes I tell Google Assistant to play music (from Spotify) by a certain artist and the music plays. Other times I tell Google Assistant to play music by a certain artist and the Assistant says the music by the artist will play but nothing happens—no music. Using Sonos Two.
Help!
+16
Hi
First, I'd like to ask some questions to isolate the issue so we can create a path towards resolution.
1. Do you have other Sonos devices with Google Assistance installed? If so, how does Google Assistant work on those devices?
2. Have you tried rebooting your network and Sonos devices? How did Google Assistant work after?
3. Have you tried connecting your Sonos speaker to your router via ethernet cable?
4. Is your Google account updated with your current location?
To see if this clears up the issue, please remove Google Assistant from your Sonos devices, and then re-add it back. Does the issue still continue, or does it seem to improve? You can also run through our Google Assistant troubleshooting guide.
We would like to have you submit a diagnostic of your system and reply back with the confirmation number. This will allow us to see how your system is functioning, and help provide a resolution.
If you need help with any other information, feel free to reach out. We’ll wait for your reply.
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