Question

Google assistant will not play second song from youtube music

  • 14 November 2020
  • 1 reply
  • 30 views

I cannot get google assistant to play a second song as it thinks that the speaker is unavailable.


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1 reply

Userlevel 5
Badge +16

Hi @Reddogab  thank you for reaching out to us, and welcome to the Sonos community. We really appreciate your time and effort in bringing this concern to us. Let me help you with this.

First, I'd like to ask some questions to isolate the issue so we can create a path towards resolution.

1. When did the issue start? Any changes in the network like a new router?
2. Have you tried rebooting your network and Sonos devices? How did Google Assistant work after?
3. Have you tried connecting your Sonos speaker to your router via ethernet cable?

To see if this clears up the issue, please remove Google Assistant from your Sonos devices, and then re-add it back. Does the issue still continue, or does it seem to improve? You can also run through our Google Assistant troubleshooting guide.

Please submit a diagnostic of your system and reply back with the confirmation number. This will allow us to see how your system is functioning, and help provide a resolution. If you need help with any other information, feel free to reach out. We’ll wait for your reply.