I can finally get Sonos onto Google home! But I still cannot get Google Assistant onto my Sonos Beam Gen 2. Also, glad to see they are finally marking the status as major outage.

Yeah, just tried this and Sonos linked to our Google Home, all working again here too. Thanks for the heads up.

Yeah all good man, I tried it today expecting more disappointment but to my surprise it works. Kinda disappointed I can’t link these two my other google speakers or directly send a feed through chromecast but it is what it is. Guess i gotta do it through the sonos app

Also here, dying to know the root cause. 

Finally GA works again! Thank you Sonos, really! Just one problem left, still can’t get Google to send music to my Sonos speaker. But atleast now I can control my smart home again!! 

Great job! ​@Corry P Thank you for being here in the community. 

Hi Everyone

We have taken steps to address this issue - please try adding Google Assistant again, if you haven’t already, and if it fails, please let us know.

We are glad to hear that it is working again for a few of you, at least.

​@Corry P 

Connecting the App to GA finally works again, thank you! As mentioned above, sending music to Sonos via GA still does not work, any updates on this topic? Thank you!

Hi ​@benvelte 

This may be an issue with the security tokens being exchanged. Please try removing whichever music service you are using from both Google and Sonos, then re-link them, to refresh the tokens.

Remove a music service account from Sonos

Add a music service to Sonos

I hope this helps.

​@Corry P 

Thanks for the quick reply. I have decoupled Spotify from both GA and Sonos, then also deleted Sonos App from GA, and recoupled all services again. Still nothing happens after asking GA to play music. It confirms it will play “Spotify on Sonos”, but it does not play. Neither in Sonos One nor Arc. Any way I can figure out what the issue might be?

Thanks in advance!

Hi ​@benvelte 

Thanks for trying those steps!

I think the best thing to do at this point would be to call in to our technical support team for some step-by-step troubleshooting, and to see what the speakers are saying about the situation.

I do recommend that you try a reboot of all involved devices, however, including your router, first. Please reboot your router by switching it off for at least 30 seconds, and reboot the speakers after the router.

I hope this helps.

I rebooted all the devices, still the same behaviour I will try to contact the tech support, thank you.

Maybe any other users here experiencing this issue still and got around it?

It works now.

Thanks Sonos

It works for my Sonos One devices!

Still having trouble with:

• Connecting Sonos Roam to Google Assistance
• Playing music from Sonos via Google Assistance (apple music)

I will contact support and create a ticket.

​@Corry P ​@MonicaTSS 

I’ve gone through support, did all of those steps described by ​@Corry P again, including more like resetting Spotify, adding Google Assistant to my Sonos Arc (for whatever reason) - still no changes and tech support could not help.

There must be a way to find out what kind of requests are send from the Google Hub to the Sonos in the (local) network. Unfortunately the support could not help at all...

Hi ​@benvelte 

Thank for trying those steps, and I am sorry to hear that they did not help.

Do you have Google Gemini installed, by any chance? If so, please try uninstalling it for the duration of linking GA to Sonos, then reinstall it afterwards.

I hope this helps.

Hi ​@Corry P ,

I do not have Gemini installed, in fact I only have to Google Home app on my iPhone, nothing else by Google (except Maps). 

Hi ​@benvelte 

In that case, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to gather info relevant to the issue in order to pass it to the engineers.

Thank you.

​@Corry P 

That is exactly, what I did. Unfortunately the only thing they did was look at the debug information I can create within the SONOS App - nothing more. I asked them if they could monitor any requests coming from the Google Home Hub to the Sonos, but they said no… not sure if I got an inexperienced person though

Hi ​@benvelte 

My apologies. That was my mistake - if the command is given to a Nest device and does not work, there is no information to pull from the Sonos diagnositcs that will help.

To be clear to anyone else reading, if you have any issues with Google Assistant running on a Sonos device, please call in. If you cannot link Google and Sonos together, please try reboots and uninstalling Gemini if installed, and let us know here if it does not help.

If you have issues with commands given to a Nest that are not followed, please try the steps listed earlier (remove and add accounts, reboot devices including router) and let us know here if it does not work. Thank you all.

​@Corry P 

No worries. Yes my issue is: Sonos is not reacting to any commands on a Google Nest. Google Nest confirms “Playing music on Sonos”, but nothing happens. Any idea, how I could debug this? Maybe by checking router protocols to see, what the Google Nest tries to send to the Sonos in the local network? But not sure what to search for - like how this information is send to the Sonos.

I will try to follow the steps again, but as mentioned before I already de- and recoupled all services and restarted all physical devices including router.

Hi ​@benvelte 

I’m pretty sure that no data at all is sent from your Nest to your Sonos device(s) over the local network - it will all be done through the cloud.

Honestly, I don’t now think that there are any steps you can take that will help, at this point.

Removing all copies of GA from your Sonos devices and unlinking Sonos in Google Home so there are no vestiges of the link between the accounts, then re-adding it all again may help, but that is a guess. If it were me, I’d give it a go. I would not blame you if you left it for another day or 3, however - I don’t want to fatigue you to the point where you give up on it altogether.

I hope this helps.

​@Corry P 

Yeah True and the requests to the Google Cloud probably don’t contain anything meaningful for us, as they will do some magic that sends the request to Sonos via Cloud.

I will probably check back in a couple of days. Thanks a lot!

hi Frank! I think The problem is solved by Google. In The Netherlands it’s working again. 
hopefully you can connect as well. 
 

Just to confirm that I was finally able to connect GA to my sonos Beam

GA is back on my system.

Thanks