Hi,
My Google Assistant has suddenly stopped playing any requested tracks/radio stations. When the command is given the assistant responds in a positive way stating the correct track, station or playlist, but then nothing plays.
I have disconnected the Assistant and reconnected but nothing.
The Roam is playing tracks from the S2 app with no issues
Same question
This has been going on for 3 days now.
Is anyone working on a fix for this?
This is really sad.
Mine has not responded to GA when asking to play an artist or song. It would act like it was going to play “the Beatles” and state that, but then do nothing. Now it says”Sorry it looks like Spotify Premium is not currently available, please try again later” Is that progress and/or do I need to “link” Spotify? It currently is linked and I can play spotify music using the Spotify app on my phone, but GA won’t play it with my voice command. Thoughts?
Day 3
Google Voice Assistant - Playback Failure - Full playback..
It's been a recurrent issue, as sometimes I need to ask twice before the music plays
I wouldn’t be surprised to learn there is some googles doing in that. Trial in 4 days right?
Well… talked to the support and one thing is clear: They dont want to hear this problem and they dont do anything aput it. Google Assistant nearly sucks complete on Sonos Move and i see that Sonos is not interessted in fixing this. Thanks for nothing….
Bad! Very bad!
The problem is not solved until it is solved. What information would you want? How do you know there’s been no action by Sonos?
Having rebooted and set up system again.
GA tells me something has gone wrong with Sonos system when trying to play music, basically not working same as original fault .
I have the same issue. Sonos own voice service works. Could not downgrade the Roam to older version then 15.3
This was the reply that I received from Sonos.
“ Hello Bxxxxxxxx,
My name is Matt and I am reaching out to you with the Sonos customer escalations team. Your e-mail in regard to Google Assistant service was forwarded to me by our CEO, Patrick Spence.
Sonos has identified that there is a technical issue between Sonos and Google Voice Assistant service. We are actively investigating the issue with our partners at Google in order to implement a fix. As of this time, we do not have an ETA.
If there are further questions that I can help with, please respond to this e-mail.
All the best.
Matt S.
Sonos | Supervisor | Contact Us
Our Sonos One has stopped playing the requested station from Tunein. On switching on it flashes orange for a few seconds then nothing. Google assistant states playing the station but silence. Is this an on going issue?
Have you bothered to read where it says “check the status” above and in other threads? If not, please do so and then update us all.
Bonjour je pense que Google insistant c'est bientôt bien fini pour Sonos .
No, Sonos is not down. However, it appears that the server that Google has dedicated to the Google Voice Assistant process for Sonos is experiencing difficulties.
Alexa works fine. Tried it this morning.
Could it be the problem described here?
”Google Voice Assistant - Playback Failure - Full playback failure
Identified - We've identified a problem with Google Assistant, voice requests to control Sonos and play music will likely fail, please use the Sonos app.
Apr 24, 2023 - 14:30 UTC”
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