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I recently bought a Sonos Beam Gen 2 with the hope of having the TV connected to it and using it as a Spotify Connect speaker. It’s been working fine until I tried to enable the Google Voice Assistant. In their app, I start the process, but then the Google Assistant app opens and says no devices found.

I have the latest Sonos iOS app and the latest Google Assistant app. The mic button doesn’t do anything when I press it, and in the app, the mic shows as “Disabled.”

I’ve already tried to re-pair and re-add it to my account, restarted my router, and restarted the Beam itself. I have plenty of other devices that can be added to Google Assistant without any issues. It’s just this Beam.

I also have a Sonos One that has no issue connecting to Google Assistant. I’ve reinstalled the One multiple times just to ensure it works properly.

I contacted customer service and explained the issue. The representative claimed that there was an issue with Google Assistant and that no devices could be set up with it for now, and they’re working on it. I asked why the Sonos One has no issue and mentioned I couldn’t find any related information online. He said they only communicate this issue through customer service (???). He didn’t answer my other questions.

Later, when I said I might want to return the Beam because the only reason I bought it was for the Google VA, he said it’s not a faulty unit and they wouldn’t accept the return. He suggested using Sonos’ own VA instead. How does this make sense? I paid for a feature that is obviously not working, which should be classified as a faulty unit, right? He closed the chat on me without any further answers.

If you are within the return window you can return it for any reason. See here

https://www.sonos.com/en-us/legal/terms#legal-terms-sale-returns

If you are within the return window you can return it for any reason. See here

https://www.sonos.com/en-us/legal/terms#legal-terms-sale-returns

Unfortunately the window has passed. I had to wait few weeks before I could install the sonos to my living room, and then I didn’t think about the google va issue til now.. :(  

If you are within the return window you can return it for any reason. See here

https://www.sonos.com/en-us/legal/terms#legal-terms-sale-returns

Unfortunately the window has passed. I had to wait few weeks before I could install the sonos to my living room, and then I didn’t think about the google va issue til now.. :(  

Have you tried with your setup running in wired SonosNet mode as mentioned in this link:

https://support.sonos.com/en-us/article/switch-sonos-between-a-wireless-and-wired-setup

Google Mesh setups are one of the few networks where SonosNet is still suggested, as can be seen here:

https://en.community.sonos.com/troubleshooting-228999/troubleshooting-sonos-on-wifi-6856334?postid=16520976#post16520976

After switching I would recommend a reboot of the router too. 

Note: do not wire a Home Theatre surround or Sub… that’s frowned upon, but most other products are fine, including the Beam itself and only wire the selected product to the router hub and not a Nest satellite.

If you are within the return window you can return it for any reason. See here

https://www.sonos.com/en-us/legal/terms#legal-terms-sale-returns

Unfortunately the window has passed. I had to wait few weeks before I could install the sonos to my living room, and then I didn’t think about the google va issue til now.. :(  

Have you tried with your setup running in wired SonosNet mode as mentioned in this link:

https://support.sonos.com/en-us/article/switch-sonos-between-a-wireless-and-wired-setup

Google Mesh setups are one of the few networks where SonosNet is still suggested, as can be seen here:

https://en.community.sonos.com/troubleshooting-228999/troubleshooting-sonos-on-wifi-6856334?postid=16520976#post16520976

After switching I would recommend a reboot of the router too. 

Note: do not wire a Home Theatre surround or Sub… that’s frowned upon, but most other products are fine, including the Beam itself and only wire the selected product to the router hub and not a Nest satellite.

 

I’ve already tried Wifi and Ethernet, still same issue. 

I’ve already tried Wifi and Ethernet, still same issue. 

I will assume you rebooted the router too after switching modes  - did you try a factory reset?

Hi @user98281 

Welcome to the Sonos Community!

Sorry to hear of the issues you’ve been having. Although existing Google Assistant configurations already on Sonos speakers will continue to work, at present, the Sonos app is unable to add Google Assistant to a speaker not already running it. This feature will return in due course, but in the meantime, you will not be able to add Google Assistant to your speaker(s).

I will update this thread to let you know when the functionality has been restored.

I hope this helps.

Hi @user98281 

Welcome to the Sonos Community!

Sorry to hear of the issues you’ve been having. Although existing Google Assistant configurations already on Sonos speakers will continue to work, at present, the Sonos app is unable to add Google Assistant to a speaker not already running it. This feature will return in due course, but in the meantime, you will not be able to add Google Assistant to your speaker(s).

I will update this thread to let you know when the functionality has been restored.

I hope this helps.

Can we get a official ETA? Some more information about this? Is it planned to be worked on, or is it currently being worked on? 

Kinda awful that you purchase new Sonos in hope to be able to use the Google Voice assistant..

Hi @user98281 

I have no further information to share at this time.

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