Question

Alarm not working on Google Assistant


Alarms don't seem to be set through Google Assistant.

Steps to reproduce:

  1. "Hey Google, set an alarm for xxx"
  2. Google responds that alarm is set
  3. "Hey Google, what alarms do I have set?"
  4. Google responds that no alarms have been set

12 replies

I am experiencing the exact same issue! I reached out to Google first and they directed me to Sonos. After talking to Sonos for two days, they got fed up trying to 'resolve' the issue. Their response was: "The functionality has not been officially released in your region. While features and functionality may work, your region is currently unsupported and we are not able to provide support for anything that may not work." Strange that it randomly stopped working after working flawless for 2+ months.
Userlevel 3
Badge +4
Same here. Alarms have been working fine since Google Assistant first became available on Sonos and then they stopped.

I don't expect any response from Sonos. Their support is abysmal. Also still waiting to find out from them what's happening with sleep timers.
Same problem here. Worked previously, lucky I had set 2 different alarms to wake me up. I set an alarm on Sonos one. Google tells me it’s set. If I ask what alarms are set it says none and alarm doesn’t go off. What is going on? Tried disabling and reconnecting and it’s still the same!
Same issue here. Looks like there’s no solution.
Same issue
Same problem here. Are there no work arounds?
All I can say is "same here". And Sonos Netherlands know nothing and are friendly but unhelpful.
Same issue here.... seems like it’s easy to sell products and advertise features that don’t work and then hide and ignore your customers
Same here
Yeah, same here. It was working fine until recently. I set 2 alarms to wake me up for work and none of them worked. Luckily my phone was close enough to hear me as well lol..
Now if I ask to set an alarm, I get the response that it has been set. But if I then immediately ask if there's any alarms set, there is none
Badge
Sorry to say that, but I just tried it and I don't have this problem.
Example:
"Hey Google, set an alarm for 6pm"
"Your alarm has been set" (or sth along these lines)
"Hey Google, which alarms I have set?"
"You have an alarm set for 6pm"

Maybe slight off-topic: I am wondering if it is possible to set an actual Sonos alarm via voice commands (the one you can set in the Control to wake you up with specific music).
Userlevel 7
Badge +20
Hi folks,

If you're having this issue, please run through our troubleshooting guide. If that doesn't help, give us a call. Our phone team can help troubleshoot the issue live.

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