We moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.
First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.
Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these will take a bit longer than normal.
Please be aware that we are reading every post, we are recording and collating all feedback, and all of it will be passed over to the app software development team. In addition, we are doing our best to identify previously unidentified issues and report them to our technical teams.
We know many of you are concerned about certain features going missing, so let us take this opportunity to say that the following features are coming back:
Alarms management
Sleep timers
Queue management
Playlist editing
In addition and contrary to some speculation, local Music Library is not going anywhere, though SMBv1 support has been permanently removed. Local Music Library searching is something that is still being worked on.
We’d also like to thank everyone who has taken it upon themselves to help others here with their questions and concerns - we appreciate you all!
Thanks for listening - take care of yourselves, and each other.
Combined threads:
General feedback (not relating specifically to those below):
Queue management:
Alarms:
Playlists:
Music Library:
Sleep Timers:
Please note that there is an official statement that can be read here.
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Where is my uncompressed audio option……………...
Cool, still can't update/create Sonos playlists, local library isn't included in search and album art on local files still doesn't work (all Android app).
They're not going to fix this, are they?
*Sigh
Well, album art now works for local music files (hurrah!) but the other issues still waiting...playlists is at the top of my wish list.
Still??? Yesterday evening I was logged out with no input from me, which I discovered after the music I was listening to abruptly stopped. There was no network, internet or music service provider outage or problem. Ironically, the app instructions to fix the problem are incorrect and contradictory. The grey box accurately indicated I was no longer signed in (which was the case). The white box tells me I must sign out first. I signed in again and resumed my listening.
Unrequested logouts were one of the early faults of the”courageous” app, and eight months later they continue, along with many other unresolved issues.
Fix yourself, Sonos.
Here I am 7 months after the new app and multiple updates since….my music is playing in my lounge okay but the app tells me I am playing an artist that I was playing 2 hours ago.
The only way to change this is to close the Sonos app and reopen it which refreshes it then shows the correct music in the correct room. I appear to be doing this 5-6 times a day which seems ridiculous with this sort of product.
But still my biggest issue is my nas library being limited on the app on both iPhone and iPad to 100 lines. This is fine on most artists but I have some artists with more than 100 but Sonos can’t find them or show them!
Why is this still so poor? Surely by now, the main bugs would have been rectified.
i used to love this product but it feels dated and very clunky now. Will never buy more Sonos which is a real shame.
Here I am 7 months after the new app and multiple updates since….my music is playing in my lounge okay but the app tells me I am playing an artist that I was playing 2 hours ago.
The only way to change this is to close the Sonos app and reopen it which refreshes it then shows the correct music in the correct room. I appear to be doing this 5-6 times a day which seems ridiculous with this sort of product.
But still my biggest issue is my nas library being limited on the app on both iPhone and iPad to 100 lines. This is fine on most artists but I have some artists with more than 100 but Sonos can’t find them or show them!
Why is this still so poor? Surely by now, the main bugs would have been rectified.
i used to love this product but it feels dated and very clunky now. Will never buy more Sonos which is a real shame.
What do you mean 100 lines exactly?
When I say lines, I mean album titles.
for example, I have a lot of guitarist Buckethead albums and due to the app limit, I can only view titles A-H, same with Dave Matthews and Steve Roach where I have more than 100 but app doesn’t show them.
I am told the app limits the amount to 100 and I keep waiting for it to go back to how it was as previously I could scroll down whole list of albums.
strangely, The Sonos app on my laptop can see the whole collection.
would love a fix for this.
I think one of the big architectural distinctions between the old functional app and the new non-functional app is that the new one passes commands through the cloud whereas the old one used your LAN. This is about Sonos corporate control and the ability to create options such as a subscription model.
But clearly the lag of going out to the WAN and back is creating havoc on our systems. There’s a lot of talk about restored functionality but I can’t freakin’ control the VOLUME. My system constantly defaults the one room I never use. Apple music integration is degraded and if there are multiple users on an apple account it simply. does. not. work.
I’m getting to the point where I’m starting to consider the many thousands of dollars I spent on this system a sunk cost. Under no circumstances can I buy another sonos product before this pain ends. And I think I need to explore competitor products, to the extent that they exist.
I think one of the big architectural distinctions between the old functional app and the new non-functional app is that the new one passes commands through the cloud whereas the old one used your LAN. This is about Sonos corporate control and the ability to create options such as a subscription model.
But clearly the lag of going out to the WAN and back is creating havoc on our systems. There’s a lot of talk about restored functionality but I can’t freakin’ control the VOLUME. My system constantly defaults the one room I never use. Apple music integration is degraded and if there are multiple users on an apple account it simply. does. not. work.
I’m getting to the point where I’m starting to consider the many thousands of dollars I spent on this system a sunk cost. Under no circumstances can I buy another sonos product before this pain ends. And I think I need to explore competitor products, to the extent that they exist.
Once Wired magazine recently suggested that all of this nonsense from the “May Debacle”, was to monetize our user data, the cat was sort of out of the bag - despite Sonos’ denial of such (and you trust this company???), It became more clear as to why the so called leadership team decided an EXPENSIVE Cloud Based Solution would be better (might be true for Sonos, but NOT FOR THEIR CUSTOMERS!).
The lag, the greater potential for intrusion/privacy breach, the broken app, the removed features, on and on the last 7 months of customer PAIN! Sure, Sonos has been gleaming info off our systems for years (for internal use), but this opens up so much more control. This method costs more (greater server space/use/lease) now that the once primarily client-based control was trashed.
Management even LIED when introducing this monster in emails/marketing/PR that this update would maintain the ease of use and all the features (and you trust this company???). Why? because it’s NOT about reducing builds/support, it IS somewhat about control, yet it is REALLY about the future of monetizing our data! Maybe not today, but very soon as their revenue performance is still not up to investor expectations. Sell more hardware, sure! But they know that without other revenue streams, this ship is heading for the rocks fast!
NO I DO NOT TRUST P. Spence or any of the so-called leadership team!
Once Wired magazine recently suggested that all of this nonsense from the “May Debacle”, was to monetize our user data, the cat was sort of out of the bag - despite Sonos’ denial of such (and you trust this company???), It became more clear as to why the so called leadership team decided an EXPENSIVE Cloud Based Solution would be better (might be true for Sonos, but NOT FOR THEIR CUSTOMERS!).
The lag, the greater potential for intrusion/privacy breach, the broken app, the removed features, on and on the last 7 months of customer PAIN! Sure, Sonos has been gleaming info off our systems for years (for internal use), but this opens up so much more control. This method costs more (greater server space/use/lease) now that the once primarily client-based control was trashed.
Management even LIED when introducing this monster in emails/marketing/PR that this update would maintain the ease of use and all the features (and you trust this company???). Why? because it’s NOT about reducing builds/support, it IS somewhat about control, yet it is REALLY about the future of monetizing our data! Maybe not today, but very soon as their revenue performance is still not up to investor expectations. Sell more hardware, sure! But they know that without other revenue streams, this ship is heading for the rocks fast!
NO I DO NOT TRUST P. Spence or any of the so-called leadership team!
I suppose now I’m going to back off a bit. I don’t think that Sonos’ executive suite are evil. I just think they made a size large mistake. Having grown up in the ad tech industry I can see the allure of a cloud based architecture. You can argue that subscription based revenues are not inherently bogus (even though I don’t like them).
What’s problematic for me is THIS IS CLEARLY NOT WORKING. The fundamental value prop of Sonos is currently at risk and under threat. Real leaders can acknowledge mistakes, learn from them, and move on. The question is, how much damage does it take to drive execs to acknowledge the failure of the strategy? And does that happen before Sonos is irreparably damaged?
We’re all sitting around hoping they figure this out because we have tremendous switching costs. I just worry that at some point, the tide will turn or a viable competitor will emerge. At that moment, the outward migration could be really rapid. And the roughly $10K that I’ve spent on my Sonos systems will be worthless.
Hi Everyone
We moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.
First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.
Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these will take a bit longer than normal.
Please be aware that we are reading every post, we are recording and collating all feedback, and all of it will be passed over to the app software development team. In addition, we are doing our best to identify previously unidentified issues and report them to our technical teams.
We know many of you are concerned about certain features going missing, so let us take this opportunity to say that the following features are coming back:
Alarms management
Sleep timers
Queue management
Playlist editing
In addition and contrary to some speculation, local Music Library is not going anywhere, though SMBv1 support has been permanently removed. Local Music Library searching is something that is still being worked on.
We’d also like to thank everyone who has taken it upon themselves to help others here with their questions and concerns - we appreciate you all!
Thanks for listening - take care of yourselves, and each other.
Combined threads:
General feedback (not relating specifically to those below):
Queue management:
Alarms:
Playlists:
Music Library:
Sleep Timers:
Please note that there is an official statement that can be read here.
20th is dec 2025. Still can’t play previous app’s playlists and still can’t create new playlists.
20th is dec 2025. Still can’t play previous app’s playlists and still can’t create new playlists.
Here I am 7 months after the new app and multiple updates since….my music is playing in my lounge okay but the app tells me I am playing an artist that I was playing 2 hours ago.
The only way to change this is to close the Sonos app and reopen it which refreshes it then shows the correct music in the correct room. I appear to be doing this 5-6 times a day which seems ridiculous with this sort of product.
But still my biggest issue is my nas library being limited on the app on both iPhone and iPad to 100 lines. This is fine on most artists but I have some artists with more than 100 but Sonos can’t find them or show them!
Why is this still so poor? Surely by now, the main bugs would have been rectified.
i used to love this product but it feels dated and very clunky now. Will never buy more Sonos which is a real shame.
I have the same issue. A playlist is playing fine, but I can’t view the playlist as the app says “No Content”. After 10 minutes it starts to tell me what was playing in the last playlist. Then it catches up and tells me what was on 10 minutes ago.
The incompetence of your company is beyond words.
They say silence is deafening, but your non-stop canned BS responses are worse. New leadership is needed to fix this problem at this point. We’ve been patient enough.
Sonos Ray + Android App = total junk. So I'm going to drill a hole in my Ray and add a chain, because the only thing its good for now is a boat anchor. What an utterly disgraceful mess you've created Sonos. The app is the biggest POS I've ever wasted my precuious time on making the device I purchased the biggest waste of money as well. Moving forward I have absolutely no faith whatsoever in your products and services any more. PERIOD.
I second that. I will never purchase another Sonos product again. And I want to, but just can’t bring myself to doing that. I have waited long enough to you to add a simple Save button on your stupid app, but you just can’t even do that. What a joke.
Running on latest Android Sonos app and regardless what I do, it can't detect my system. Envy the guys here who can use other music app to stream audio. I can't anything!
