After having installed the new App, now several several months ago, for the first time in my life I just had to post a comment on Google Play Store. Because it was so ridiculously bad. In short, I stated that I didn't think it was possible to make an update of an already poor app just to make it even worse, but SONOS really did it!

Things previously working stopped working, if you could even find it at all as everything was shuffled around for absolutely no reason at all. You would think that in an updated app for a product like SONOS, something as basic as adjusting the volume would not be an issue, but again, SONOS has found a way to complicate also that. Response time is ridiculous, IF you even get a response at all. 

I have now had to get used to this crap as I have not the money to just get rid of the system and replace it. But I did actually also see another post in Google Play (Swedish) from someone who had just purchased SONOS products for the first time and he really gave up. Returned everything to the shop and went for another brand. NOTE: That was ONLY due to the completely useless app. In these days you wouldn't think that App design is an issue for a manufacturer being in the business for soo long time as SONOS have been. I just wonder how many possible buyers that have done the same thing and returned the products, and if SONOS realise that they will, sooner or later, be out of business. Unless they URGENTLY spend whatever it takes to come up with a new and IMPROVED app.

Just a final question. Does anyone know why I never ever can have a response in the basic search in the app other than "something went wrong "? I am serious, this has never worked for me. If I want to use search, I first have to select a service, e.g. Spotify, to get any other results. If no fix is available then please just remove the search window as it is just useless anyway and don't add any value. 

The app sucks.  I’m about to replace my Sonos and never ever recommend it again to anyone.  I’m so frustrated and sick of the amount of time i waste trying to get the thing to work.  It’s just awful.  Whoever allowed this to happen should be fired.  

I discovered an issue last evening with my Alexa application which worked for years. It might not be a result of what’s going on with the new app and firmware updates but I thought I would mention it. I have an Alexa alarm set for every evening at 19:30 to take my meds. The alarm sounds on my Kitchen SL speaker. So I can control the Alexa alarm from both the Kitchen and my Sonos Beam. It seems that sometime with the last two weeks when I would get Alexa’s attention from sitting in the Living Room, the Kitchen speaker would be responding to me, not the Beam that’s right in front of me. I could not get the Beam to respond to me, nor could I get the Alexa mic light on the Beam to come on. I searched on line and had to go into the Alexa app on the Bedroom iPad mini and disable and re enable Alexa on the Beam, and then use the Sonos app to add Alexa back to my Beam. Maybe this has nothing to do with all the minor updates, but if so, it might be firmware related, I don’t know. 
 

And back to my other problem from a couple of days ago trying to add the Kitchen speaker to my Sony Bravia TV surround system, so when I want to run in the Kitchen and grab something I can still listen to the news or whatever, which took me forever to fix; I really never had the need to group rooms together like I read users doing hear. But after loosing my surround system for over two hours, I will never try again to group any of my six rooms together.

Hi

Thank you for opening these threads.

The new app is simply bad. It’s not about the user experience or the functionality, it’s about everything else: it’s slow, it fails, it loses the speakers and forces me to reconfigure it every now and then. It’s taking me something between ten minutes to half an hour to start any music, podcast or radio station of any kind every time I try, and it is a shame. To add insult to injury, if I make the mistake of opening the Sonos controller to give up half an hour later out of frustration, most of the AirPlay apps that were working with my system before won’t work until I reboot my iPhone. The quality is awful and its flaws affect a system that is sold as “sandboxed”. Something to behold.

I don’t want to sound rough on purpose but being gentler would dilute a message that has to make it to the accountable person responsible for this disaster, because this has been going on for months.

When I bought my first speaker almost 8 years ago I was happy with it, but mildly disappointed of having to use a proprietary app instead of interoperable protocols of sound over wifi, but alas: the app was sort of OK and I went on with my life. But what is not acceptable having spent hundreds of dollars over the years on a speaker system and, suddenly, have to fight every single time I want to use it.

I am switching to Sonophone and if I am already researching other sound systems to replace Sonos. Your software is ruining an otherwise nice sound tech, and making you lose decade-long customers. The mere idea of buying a new sonos piece of equipment sounds like a terrible idea thanks to this app.

Farewell,

~Gabriel

I just don’t understand why a new app update forces me to uninstall the app and install it again, as it freezes during startup and crashes so I’m unable to use it. Then it’s the lottery game of «which devices that worked before the update do I have to re-add to my system». I’m getting tired of fixing things that worked before an app update…

The Sonos app is the interface between customers and the system... It's as critical as the grip on your car tyres. I for one will not be spending any more of my hard earned cash with a company who fundamentally doesn't care about it's most valuable asset, its customers. At least until Sonos starts delivering a quality interface again, but I may well just sell or give the lot away too be honest, as in my opinion, it's now missold and not fit for purpose. 
 

The strategic decisions that have been made over the past few years have been woeful. I truly believe my children could've done a better job with the app. 

I'm not angry, I'm disappointed by Sonos, constantly.  

Cool, still can't update/create Sonos playlists, local library isn't included in search and album art on local files still doesn't work (all Android app). 

They're not going to fix this, are they?

*Sigh

No, Sonos is probably not going to fix the problems you mentioned about creating a Sonos Playlist. I’ve been saying this for months, HOW CAN YOU CREATE A PLAYLIST WITHOUT A SAVE BUTTON??? It’s the same for the IOS app also. And I gave up with the album art. If you read some of the verbiage on line, Sonos really thinks the apps are okay and complete. The only way I can create, edit or save a playlist is by using the Windows Desktop Controller. So, every time I’m sitting in the living room and make any type of change to my playlist, I have to remember to go upstairs and open my Windows Controller and make the changes there and hit the save button. Just think, I have mentioned this so many times in the past and nothing ever gets done. Maybe there is a way to save a playlist, that is a hidden feature that I don’t know about. Maybe it’s burried in this hard-to-use app somewhere. 

One more answer to your concern. When I do a search for a song, sometimes, at the end it will add my local music library to the mix, but I discovered that there are songs I once had on my NAS drive that the search can’t find. I don’t know what to make of this.

​@John Guarr I have variable results from search - even between Android devices on occasion. But demonstrably and consistently between Android and Desktop apps. results differ.

I also see varying results attempting to play playlists too, either Sonos or local m3u's. Sometimes they add to/replace the current que as requested sometimes they just don't do anything (mostly this) and sometimes some random content or random playlist plays. They very rarely if ever play as they should from the Android app,

And as for album art and consistent radio station/service logo, now playing and art. Even across services - favourites - recently played and now playing I see different graphics presented... on one device, never mind across more than 1…🤬🤬🤬

Desktop is fine though as we all know, when that's gone Sonos

My observations on the new app: I have a pair of Play:1s (coupled as stereo) and a stand-alone Roam, which is fully charged.

With all three speakers in the same room (Play:1s as one room, the solitary Roam as another), with good wifi reception and the three music library sources (all Windows-based):

(1) I power on the Roam with the Play:1s powered off
(2) I open the latest version of the app on an iPhone and also open it on an Android tablet, both mobile devices use the same wifi connection and have Bluetooth enabled
(3) On both mobile devices I cannot see the Roam; if I try adding it, neither app cannot find it
(4) I start the Windows app and start playing a music album on the Roam from my library. It plays, but..
(5) The mobile apps cannot detect the Roam (as yet..)
(6) After some time, suddenly the iOS app shows me the Roam is playing a track I selected (that's good and accurate)
(7) But the Android version still cannot show any speaker
(8) Neither mobile app shows the music library

On this particular instance, I left the room for some time with the Roam playing through the album, but finally when I return the Roam has switched off automatically (no problem there). 

But the iOS app still shows the second track being played (the "bouncing music" graphic a graphic equaliser?] is still bouncing! and it displays track 2's title and artist). 

Android is an also-ran with still no speaker detected and still "no products" detected for my system.

Test No. 2:

(2.1) I power on the pair of Play:1s and this is (of course) detected by the Windows app; now the iOS app also shows the Play:1s and the Roam.
(2.2) The Android app still shows no speakers, but when I check back a few minutes later, it shows ONLY the Play:1s (correctly), but no Roam.
(2.3) Neither mobile app shows my library
(2.4) On the Android app, if I "flick up" the bottom panel showing the "only" room (the pair of Play:1s), magically it shows the two sets of speakers, that is, it does show the Roam (as well as the Play:1s), and correctly show the track playing. So the order of the speaker groups, or "rooms" differs from the iOS app to the Android one. But there seems to be only enough Android screen space to show a single "room" speaker, which of course seems inconsistent with the iOS version.
(2.5) Magically, the Android app is now showing my music library, whereas the iOS app stubbornly refuses to acknowledge the existence of the library

Needless to say, the Windows app works as it should.

There seems to be a lot of inconsistency and instability on the mobile apps, still, and, I'm hoping they will be resolved before Putin declares war on us all.

How about letting use the old app? I have almost 3k worth of bricked Sonos crap. Since ya’ll’s ceo’s announcement on how badly y'all f’d up, it has become significantly worse. Stop pushing popups where the ‘x’ has negative padding so when you try and close you actually open a browser window when all I wanted to do is turn down the volume. I do not want to be sold to when I only want to change volume settings. This is single handily the most disgusting abuse of ads on a product that costs as much as it does, that I've ever seen. And I build ads for a living…

I can no longer sign in to my music services and the rare chance I do, I'm almost immediately logged out when I use the app to navigate songs. My line in connection refuses to be acknowledged unless I remove every single speaker from every group that I have to then setup again if I want to watch TV.

I tell every single person I talk to, to run away from anything with Sonos branding on it. This path of redemption yall think you are on is making your product worse. I hope this company fails and becomes a lesson on greed. That the greed of wanting user data at the cost of ruining every single product you make is almost comical.

Well, thought I'd give a little update. The Sonos app rebuild still sucks. I hate it so much. I'm so sad I invested so much time and money and goodwill into Sonos. I've been trying to stop music playing all night. Music that started playing without anyone telling it to. I eventually tried to go to one of the devices and pressing pause on a physical button and it didn't work. I think the only way I'll get it to stop now is to kill the Internet. I will never recommend Sonos. I wish I didn't own thousands of dollars worth of Sonos speakers. Do you think the CEO can use some f'ed up backdoor to remote into my system and stop the music? 

Why is the app suddenly worse than ever. I just about got away with the updated version, but now!!! All I can say is the CEO should be sacked. It is so slow and won’t connect. 
 

help…………

Just updated Philips Hue app which gave a major functional update promised for 2024. This, together with Smartthings integration and a Smartthings reconfiguration/update, was all absolutely seamless…

New functionality spot on, app navigation spot on and  integration spot on…

Could Sonos management maybe go on a work experience jolly to the Hue and/or Smartthings (Samsung) app teams 'cos, frankly, they leave Spence and his sorry crew in very, very, dark shade.

(oh - keeping thier users informed, you guessed it, spot on...)

I can’t believe that after so much time the app still crashes and starts/stops constantly. IT’S EMBARRASSING to have Sonos when guests come over!!!! I want to play a song to get people moving or surprise people with something and it’s not fun to hit play and have it start for 3 seconds then pause over and over again. So frustrating. Would sell all of my products for pennys on the dollar but no one wants them anymore. Also, surround sound with the beam and Play Ones is terrible. 

Hey Sonos, 

Traduc this : 

J'en ait plein mon calice de cul de votre esti d'application de marde. J'dois constamment recréé mon système Sonos parce que mon réseau ne le reconnait plus au 2 calice de jours, et ce, même pas après une mise a jour. J'ai un système complet chez moi et si ce n'était pas du gros calice de cash que je vous ai donner, j'te caliserait ça en !

C'est rendu que j'veux même pu aller voir si mon Spotify voit mon système Sonos, parce que ça arrive tellement souvent que ça me met en TABARNAK!

Moderator Note - Translation:

Hey Sonos, 

Translate this: 

I'm so sick and tired of your crappy esti application. I constantly have to recreate my Sonos system because my network no longer recognizes it every 2 days, not even after an update. I have a complete system at home and if it wasn't for the big chalice of cash I gave you, I'd sell it to you in !

Now I even want to see if my Spotify can see my Sonos system, because it happens so often that it makes me TABARNAK!

Translated with DeepL.com (free version)

I hate Sonos for ruining the user experience with the new app that they still haven't fixed after 6 months!!! Especially as they make some of the most fantastic hardwear that I need to keep investing in :-(

If I had to do it over again I would have gone with HEOS. If you look at their current app it looks like the Sonos older version with the Home, Rooms and Search along the bottom with the upper portion looking like the new Sonos app.  And you can use any HEOS enabled speaker. The parent companies are Denon and Marantz; two well known hifi companies. But know that I am invested in Sonos equipment, it’s too expensive to change. Just a thought. 

I’m very grateful that I got to read that the new app is now better than the old app.

I would have had no idea had I not been told.

It must be all my fault now.

I'm soo done with Sonos... Slowly it's being removed & sold on... Apps not working again this evening... Thankfully I've other (much better) ways of listening to music now in the lounge...  Absolutely joke of a company who will NEVER see another penny of my money as long as I live!!! 

I would just like to confirm that I have not experienced any meaningful improvement in the day to day use of the app. Apple Music browsing remains unbearable slow. Access to speakers remain sluggish and missing speakers now appears to be a permanent “feature” of the system. I have stopped recommending Sonos and actively warn people to think twice before touching this brand. Unfortunately switching to another brand is expensive and a lot of effort so I remain hopeful that the management at Sonos can get their act together (or be replaced) while I research Bluesound, WiiM and other possible solutions.

I have been a Sonos user since 2011.  I have almost every product.  I was a beta tester a long time ago.  I recommended and got all my friends to buy systems.  After waiting 6 months for them to fix what they broke I am done.  The delay on everything is unbearably long.  Takes 30 seconds for a volume adjustment to even register.  Takes 60 seconds to change songs.  For 12 years or so those were instant.  
Sonos has ruined their own company.  They were a star brand and self destructed.  It’s now a terrible product.  They will study what happened in business schools.  
They should shut down this forum and liquidate the company.  I am serious.  

Hi,

After having experienced slow increasing stability with each SW update over the last few months, the last one more or less sent med back to scratch with my system. A (long) list of issues I’m experiencing:

• Visible queue on a speaker takes a very long time to load, if ever. (SW App)
• Visible queue on a specific device never loads even if speaker is actively playing. (SW App)
• Cannot add songs to existing queue, just states “unable to do that now”. (SW App)
• Some speakers periodically disappear from the the system, randomly coming back. (System)
• When combining speakers to create multiroom system, one or several speakers will drop in and out, sometimes even making the entire system stop/crash. (System)
• Individual speakers or the system will only play the first 5-10 seconds of a song, then jump to the next. Will do this until playlist is empty. Service provider is Spotify. (System)
• New Sonos speaker/devices cannot be found and paired to the system with Android devices. Only works with iOS. To be fair this was a problem on the legacy app as well. (SW App)

Hope we can soon get back to creating stability improvements, seems like there is still tons to do on this...

Also, still can’t “go to album” from a track in a playlist/queue - one of my most used features previously (iOS app)

I am just totally frustrated at the whole sonis app roll out and lousy functioning of it. I have spent a ton of money on the speakers and now a ton of time trying to get this app to work.

Lousy pick up time, lousy functionality over all. I have a S1 speaker in my garage and that app works perfectly, never a drop off, always opens right up and works beautifully.

Frustrating in general!!!!

Anyone care to buy some slightly used Sonos speakers?