After having installed the new App, now several several months ago, for the first time in my life I just had to post a comment on Google Play Store. Because it was so ridiculously bad. In short, I stated that I didn't think it was possible to make an update of an already poor app just to make it even worse, but SONOS really did it!
Things previously working stopped working, if you could even find it at all as everything was shuffled around for absolutely no reason at all. You would think that in an updated app for a product like SONOS, something as basic as adjusting the volume would not be an issue, but again, SONOS has found a way to complicate also that. Response time is ridiculous, IF you even get a response at all.
I have now had to get used to this crap as I have not the money to just get rid of the system and replace it. But I did actually also see another post in Google Play (Swedish) from someone who had just purchased SONOS products for the first time and he really gave up. Returned everything to the shop and went for another brand. NOTE: That was ONLY due to the completely useless app. In these days you wouldn't think that App design is an issue for a manufacturer being in the business for soo long time as SONOS have been. I just wonder how many possible buyers that have done the same thing and returned the products, and if SONOS realise that they will, sooner or later, be out of business. Unless they URGENTLY spend whatever it takes to come up with a new and IMPROVED app.
Just a final question. Does anyone know why I never ever can have a response in the basic search in the app other than "something went wrong "? I am serious, this has never worked for me. If I want to use search, I first have to select a service, e.g. Spotify, to get any other results. If no fix is available then please just remove the search window as it is just useless anyway and don't add any value.
The app sucks. I’m about to replace my Sonos and never ever recommend it again to anyone. I’m so frustrated and sick of the amount of time i waste trying to get the thing to work. It’s just awful. Whoever allowed this to happen should be fired.
I discovered an issue last evening with my Alexa application which worked for years. It might not be a result of what’s going on with the new app and firmware updates but I thought I would mention it. I have an Alexa alarm set for every evening at 19:30 to take my meds. The alarm sounds on my Kitchen SL speaker. So I can control the Alexa alarm from both the Kitchen and my Sonos Beam. It seems that sometime with the last two weeks when I would get Alexa’s attention from sitting in the Living Room, the Kitchen speaker would be responding to me, not the Beam that’s right in front of me. I could not get the Beam to respond to me, nor could I get the Alexa mic light on the Beam to come on. I searched on line and had to go into the Alexa app on the Bedroom iPad mini and disable and re enable Alexa on the Beam, and then use the Sonos app to add Alexa back to my Beam. Maybe this has nothing to do with all the minor updates, but if so, it might be firmware related, I don’t know.
And back to my other problem from a couple of days ago trying to add the Kitchen speaker to my Sony Bravia TV surround system, so when I want to run in the Kitchen and grab something I can still listen to the news or whatever, which took me forever to fix; I really never had the need to group rooms together like I read users doing hear. But after loosing my surround system for over two hours, I will never try again to group any of my six rooms together.
Hi
Thank you for opening these threads.
The new app is simply bad. It’s not about the user experience or the functionality, it’s about everything else: it’s slow, it fails, it loses the speakers and forces me to reconfigure it every now and then. It’s taking me something between ten minutes to half an hour to start any music, podcast or radio station of any kind every time I try, and it is a shame. To add insult to injury, if I make the mistake of opening the Sonos controller to give up half an hour later out of frustration, most of the AirPlay apps that were working with my system before won’t work until I reboot my iPhone. The quality is awful and its flaws affect a system that is sold as “sandboxed”. Something to behold.
I don’t want to sound rough on purpose but being gentler would dilute a message that has to make it to the accountable person responsible for this disaster, because this has been going on for months.
When I bought my first speaker almost 8 years ago I was happy with it, but mildly disappointed of having to use a proprietary app instead of interoperable protocols of sound over wifi, but alas: the app was sort of OK and I went on with my life. But what is not acceptable having spent hundreds of dollars over the years on a speaker system and, suddenly, have to fight every single time I want to use it.
I am switching to Sonophone and if I am already researching other sound systems to replace Sonos. Your software is ruining an otherwise nice sound tech, and making you lose decade-long customers. The mere idea of buying a new sonos piece of equipment sounds like a terrible idea thanks to this app.
Farewell,
~Gabriel
I just don’t understand why a new app update forces me to uninstall the app and install it again, as it freezes during startup and crashes so I’m unable to use it. Then it’s the lottery game of «which devices that worked before the update do I have to re-add to my system». I’m getting tired of fixing things that worked before an app update…
The Sonos app is the interface between customers and the system... It's as critical as the grip on your car tyres. I for one will not be spending any more of my hard earned cash with a company who fundamentally doesn't care about it's most valuable asset, its customers. At least until Sonos starts delivering a quality interface again, but I may well just sell or give the lot away too be honest, as in my opinion, it's now missold and not fit for purpose.
The strategic decisions that have been made over the past few years have been woeful. I truly believe my children could've done a better job with the app.
I'm not angry, I'm disappointed by Sonos, constantly.
Cool, still can't update/create Sonos playlists, local library isn't included in search and album art on local files still doesn't work (all Android app).
They're not going to fix this, are they?
*Sigh
No, Sonos is probably not going to fix the problems you mentioned about creating a Sonos Playlist. I’ve been saying this for months, HOW CAN YOU CREATE A PLAYLIST WITHOUT A SAVE BUTTON??? It’s the same for the IOS app also. And I gave up with the album art. If you read some of the verbiage on line, Sonos really thinks the apps are okay and complete. The only way I can create, edit or save a playlist is by using the Windows Desktop Controller. So, every time I’m sitting in the living room and make any type of change to my playlist, I have to remember to go upstairs and open my Windows Controller and make the changes there and hit the save button. Just think, I have mentioned this so many times in the past and nothing ever gets done. Maybe there is a way to save a playlist, that is a hidden feature that I don’t know about. Maybe it’s burried in this hard-to-use app somewhere.
One more answer to your concern. When I do a search for a song, sometimes, at the end it will add my local music library to the mix, but I discovered that there are songs I once had on my NAS drive that the search can’t find. I don’t know what to make of this.
@John Guarr I have variable results from search - even between Android devices on occasion. But demonstrably and consistently between Android and Desktop apps. results differ.
I also see varying results attempting to play playlists too, either Sonos or local m3u's. Sometimes they add to/replace the current que as requested sometimes they just don't do anything (mostly this) and sometimes some random content or random playlist plays. They very rarely if ever play as they should from the Android app,
And as for album art and consistent radio station/service logo, now playing and art. Even across services - favourites - recently played and now playing I see different graphics presented... on one device, never mind across more than 1…🤬🤬🤬
Desktop is fine though as we all know, when that's gone 
Sonos 
My observations on the new app: I have a pair of Play:1s (coupled as stereo) and a stand-alone Roam, which is fully charged.
With all three speakers in the same room (Play:1s as one room, the solitary Roam as another), with good wifi reception and the three music library sources (all Windows-based):
(1) I power on the Roam with the Play:1s powered off
(2) I open the latest version of the app on an iPhone and also open it on an Android tablet, both mobile devices use the same wifi connection and have Bluetooth enabled
(3) On both mobile devices I cannot see the Roam; if I try adding it, neither app cannot find it
(4) I start the Windows app and start playing a music album on the Roam from my library. It plays, but..
(5) The mobile apps cannot detect the Roam (as yet..)
(6) After some time, suddenly the iOS app shows me the Roam is playing a track I selected (that's good and accurate)
(7) But the Android version still cannot show any speaker
(8) Neither mobile app shows the music library
On this particular instance, I left the room for some time with the Roam playing through the album, but finally when I return the Roam has switched off automatically (no problem there).
But the iOS app still shows the second track being played (the "bouncing music" graphic a graphic equaliser?] is still bouncing! and it displays track 2's title and artist).
Android is an also-ran with still no speaker detected and still "no products" detected for my system.
Test No. 2:
(2.1) I power on the pair of Play:1s and this is (of course) detected by the Windows app; now the iOS app also shows the Play:1s and the Roam.
(2.2) The Android app still shows no speakers, but when I check back a few minutes later, it shows ONLY the Play:1s (correctly), but no Roam.
(2.3) Neither mobile app shows my library
(2.4) On the Android app, if I "flick up" the bottom panel showing the "only" room (the pair of Play:1s), magically it shows the two sets of speakers, that is, it does show the Roam (as well as the Play:1s), and correctly show the track playing. So the order of the speaker groups, or "rooms" differs from the iOS app to the Android one. But there seems to be only enough Android screen space to show a single "room" speaker, which of course seems inconsistent with the iOS version.
(2.5) Magically, the Android app is now showing my music library, whereas the iOS app stubbornly refuses to acknowledge the existence of the library
Needless to say, the Windows app works as it should.
There seems to be a lot of inconsistency and instability on the mobile apps, still, and, I'm hoping they will be resolved before Putin declares war on us all.
How about letting use the old app? I have almost 3k worth of bricked Sonos crap. Since ya’ll’s ceo’s announcement on how badly y'all f’d up, it has become significantly worse. Stop pushing popups where the ‘x’ has negative padding so when you try and close you actually open a browser window when all I wanted to do is turn down the volume. I do not want to be sold to when I only want to change volume settings. This is single handily the most disgusting abuse of ads on a product that costs as much as it does, that I've ever seen. And I build ads for a living…
I can no longer sign in to my music services and the rare chance I do, I'm almost immediately logged out when I use the app to navigate songs. My line in connection refuses to be acknowledged unless I remove every single speaker from every group that I have to then setup again if I want to watch TV.
I tell every single person I talk to, to run away from anything with Sonos branding on it. This path of redemption yall think you are on is making your product worse. I hope this company fails and becomes a lesson on greed. That the greed of wanting user data at the cost of ruining every single product you make is almost comical.
Well, thought I'd give a little update. The Sonos app rebuild still sucks. I hate it so much. I'm so sad I invested so much time and money and goodwill into Sonos. I've been trying to stop music playing all night. Music that started playing without anyone telling it to. I eventually tried to go to one of the devices and pressing pause on a physical button and it didn't work. I think the only way I'll get it to stop now is to kill the Internet. I will never recommend Sonos. I wish I didn't own thousands of dollars worth of Sonos speakers. Do you think the CEO can use some f'ed up backdoor to remote into my system and stop the music?
