We moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.
First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.
Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these will take a bit longer than normal.
Please be aware that we are reading every post, we are recording and collating all feedback, and all of it will be passed over to the app software development team. In addition, we are doing our best to identify previously unidentified issues and report them to our technical teams.
We know many of you are concerned about certain features going missing, so let us take this opportunity to say that the following features are coming back:
Alarms management
Sleep timers
Queue management
Playlist editing
In addition and contrary to some speculation, local Music Library is not going anywhere, though SMBv1 support has been permanently removed. Local Music Library searching is something that is still being worked on.
We’d also like to thank everyone who has taken it upon themselves to help others here with their questions and concerns - we appreciate you all!
Thanks for listening - take care of yourselves, and each other.
Combined threads:
General feedback (not relating specifically to those below):
Queue management:
Alarms:
Playlists:
Music Library:
Sleep Timers:
Please note that there is an official statement that can be read here.
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I just noticed yesterday’s new app has a problem. When changing rooms (speakers) whatever was in the queue gets totally removed. I verified this by watching it on my Windows Controller. So I would use one of my iPads and change rooms to a room that was just playing but paused, and I watched the queue disappear. So then you have to find that music queue (playlist) and place it back into that room. I tried this in three different rooms using two different iPads and an iPhone. All firmware was upgraded to 16.3 running the newest released IOS apps yesterday 7/22 even though the date in the app says 7/17.
Even when you search for a song. It plays the song (to my surprise) but upon checking the queue, everything is gone except for that song that just played. It’s just inconvenient to have to keep replacing the room queue. And also, I used to be able to go to a room on one iPad downstairs and the run to another floor and grab another iPad or iPhone and pick up where I left off. Now, when you go to that room, it deletes the queue and I have to reload it back again. But the search works.
I just noticed yesterday’s new app has a problem. When changing rooms (speakers) whatever was in the queue gets totally removed. I verified this by watching it on my Windows Controller. So I would use one of my iPads and change rooms to a room that was just playing but paused, and I watched the queue disappear. So then you have to find that music queue (playlist) and place it back into that room. I tried this in three different rooms using two different iPads and an iPhone. All firmware was upgraded to 16.3 running the newest released IOS apps yesterday 7/22 even though the date in the app says 7/17.
I’m not seeing this - if I switch room/group queues the tracks in the room/group queue stay put? Are you perhaps changing the Playing music room or group-co-ordinater in the ‘Output Selector’ screen instead, as mentioned in the Sonos App User Guide? In which case, I think that’s always been the case and ‘by design’.
I just noticed yesterday’s new app has a problem. When changing rooms (speakers) whatever was in the queue gets totally removed. I verified this by watching it on my Windows Controller. So I would use one of my iPads and change rooms to a room that was just playing but paused, and I watched the queue disappear. So then you have to find that music queue (playlist) and place it back into that room. I tried this in three different rooms using two different iPads and an iPhone. All firmware was upgraded to 16.3 running the newest released IOS apps yesterday 7/22 even though the date in the app says 7/17.
I’m 99.9% sure that playing any new track previously on the new app, without selecting Play Next or Add to Queue, wiped the current queue. It wasn’t as a result of yesterday’s update.
Update just arrived (iOS, anyway) here and Local Library search is FINALLY back and appears to be working Ok.
Doesn't look as if the handy A - Z scroll bar on the right is back, however, and it remains to be seen if album artwork is working, but we do have progress!
Looks like I spoke too soon. Local Library (on a NAS) was included in search the first time I used it but since then it isn’t showing up.
Also, if I access the library via the (iOS) app, although the folders appear to be there, the app doesn't find the content within them, throwing up a “something went wrong” error. The library and all it’s content shows up no problem via the Windows desktop app (the one they don’t appear to have messed about with)
Back to square one !
Same issue for me. Never thought I’d say it but this update is worse than the previous version !
Feedback:
This really is insufferable. All my Services have just vanished, on both my Android phone and tablet. Obviously closed and restarted the app on both devices. They're gone. Is there no end to this nonsense? Spending way too much time sorting out things that used to effortlessly work. Even Sonos Radio has vanished (which I wouldn't mind, actually).
Same. Looks like there was an app update, now literally nothing works except what was playing when the app was updated.
Might be something blocking access to you Sonos account @RJSUK - that’s just a thought? It’s working okay here, so maybe just a local/temporary issue. Try signing out/in on the App perhaps and see if that fixes it.
Same. Looks like there was an app update, now literally nothing works except what was playing when the app was updated.
Seems to be okay here - but checking for both App updates in the local device App Store, and for firmware updates via the App ‘Settings’ is a good thing to check too.
Might be something blocking access to you Sonos account @RJSUK - that’s just a thought? It’s working okay here, so maybe just a local/temporary issue. Try signing out/in on the App perhaps and see if that fixes it.
Yes, the singing out/in solved it. Thank you for the suggestion. Looks like it could be widespread - it's been mentioned on Reddit and in post above yours.
Might be something blocking access to you Sonos account @RJSUK - that’s just a thought? It’s working okay here, so maybe just a local/temporary issue. Try signing out/in on the App perhaps and see if that fixes it.
Yes, the singing out/in solved it. Thank you for the suggestion. Looks like it could be widespread - it's been mentioned on Reddit and in post above yours.
Yes, saw that too @RJSUK Anyhow glad you got it sorted and hope it stays-‘put’ for you and continues to work without having to sign out/in again.
Might be something blocking access to you Sonos account @RJSUK - that’s just a thought? It’s working okay here, so maybe just a local/temporary issue. Try signing out/in on the App perhaps and see if that fixes it.
Yes, the singing out/in solved it. Thank you for the suggestion. Looks like it could be widespread - it's been mentioned on Reddit and in post above yours.
Yes, saw that too @RJSUK Anyhow glad you got it sorted and hope it stays-‘put’ for you and continues to work without having to sign out/in again.
I’m liking the signing in/out advice, Ken. That could be a saviour for many. I’ll add that to the list of potential solves…!!
I’m liking the signing in/out advice, Ken. That could be a saviour for many. I’ll add that to the list of potential solves…!!
It was just a guess/thought-to-try, truth be told. A bit of luck for a change… ha
Beam V2 still unusable here
The adventure continues!
Beam V2 still unusable here
I have a Beam Gen2 here (working ok) - what issue(s) are you having, perhaps I/others here can perhaps assist you to sort it?
I just noticed yesterday’s new app has a problem. When changing rooms (speakers) whatever was in the queue gets totally removed. I verified this by watching it on my Windows Controller. So I would use one of my iPads and change rooms to a room that was just playing but paused, and I watched the queue disappear. So then you have to find that music queue (playlist) and place it back into that room. I tried this in three different rooms using two different iPads and an iPhone. All firmware was upgraded to 16.3 running the newest released IOS apps yesterday 7/22 even though the date in the app says 7/17.
I’m 99.9% sure that playing any new track previously on the new app, without selecting Play Next or Add to Queue, wiped the current queue. It wasn’t as a result of yesterday’s update.
Yes, I think you’re right. It has to be that I’m having operator problems with the app. It’s hard for me to remember at times. I’ll have to keep getting more familiar with it. I keep thinking that once I have it down, Sonos is going to change things again. Thanks.
I just noticed yesterday’s new app has a problem. When changing rooms (speakers) whatever was in the queue gets totally removed. I verified this by watching it on my Windows Controller. So I would use one of my iPads and change rooms to a room that was just playing but paused, and I watched the queue disappear. So then you have to find that music queue (playlist) and place it back into that room. I tried this in three different rooms using two different iPads and an iPhone. All firmware was upgraded to 16.3 running the newest released IOS apps yesterday 7/22 even though the date in the app says 7/17.
I’m not seeing this - if I switch room/group queues the tracks in the room/group queue stay put? Are you perhaps changing the Playing music room or group-co-ordinater in the ‘Output Selector’ screen instead, as mentioned in the Sonos App User Guide? In which case, I think that’s always been the case and ‘by design’.
Thank you for the link Ken. I think I should waste some paper and send it to my laser printer.
Your new application is extremely slow and a big step back from what you used to have. It tries to look pretty but it is very badly programmed. If this is what we have to expect from Sonos in the future, I will not buy any more Sonos products. Last December I purchased a new TV and had to decide on a soundbar. I decided not to buy a Sonos one because of all the software issues I suffered with the Sonos application in the last year. I was a fervent Sonos user for many years but not any more. You make the user waste a lot of time on your updates that don’t improve anything, quite the contrary. FYI, I use the Sonos application on a new iPhone 15, and run a set of Play 3 speakers.
I just noticed yesterday’s new app has a problem. When changing rooms (speakers) whatever was in the queue gets totally removed. I verified this by watching it on my Windows Controller. So I would use one of my iPads and change rooms to a room that was just playing but paused, and I watched the queue disappear. So then you have to find that music queue (playlist) and place it back into that room. I tried this in three different rooms using two different iPads and an iPhone. All firmware was upgraded to 16.3 running the newest released IOS apps yesterday 7/22 even though the date in the app says 7/17.
I’m 99.9% sure that playing any new track previously on the new app, without selecting Play Next or Add to Queue, wiped the current queue. It wasn’t as a result of yesterday’s update.
Rhoony - yes, I totally agree with what you just stated. Now that I think about it that makes sense. Sorry for the confusion, I just need to be more careful.
Oh yea! A new update finally brought back search for the local library… 2 long miserable months later.
the app is still garbage and this company will not be getting any more money from me, but, hey!, my two month inability to search or reasonably scroll through my 50,000 song local library is finally over…
I just noticed yesterday’s new app has a problem. When changing rooms (speakers) whatever was in the queue gets totally removed. I verified this by watching it on my Windows Controller. So I would use one of my iPads and change rooms to a room that was just playing but paused, and I watched the queue disappear. So then you have to find that music queue (playlist) and place it back into that room. I tried this in three different rooms using two different iPads and an iPhone. All firmware was upgraded to 16.3 running the newest released IOS apps yesterday 7/22 even though the date in the app says 7/17.
I’m 99.9% sure that playing any new track previously on the new app, without selecting Play Next or Add to Queue, wiped the current queue. It wasn’t as a result of yesterday’s update.
Rhoony - yes, I totally agree with what you just stated. Now that I think about it that makes sense. Sorry for the confusion, I just need to be more careful.
It’s a bit crazy that this happens, but with queue management due to return by the end of next month, I’m hopeful you’ll not need to be as careful for too long!
[Originally posted under “New Sonos App Update!” but then I saw this thread topic so re-posting here (sorry).]
Sonos App Re-design being informed by feedback. How to do that? aApparently here, I see]
I have a large local library stored on my computer. The 22 July app version finally allows adding that music via a shared folder added as a NAS. But that causes whole new headaches:
Sonos has the presumed 65k track limit; my music folder exceeds that. And when I initially purchased Sonos several years ago, I’d had to create a whole new system of organization and sub-folders so that I could add to Sonos the music I most wanted to listen to. Not to mention the many months spent changing metadata and file/folder names to get anywhere near the 65k theoretical.
It is impractical both for the integrity of my music library, as well as other applications I use, to have to not only after split it up further but now to move it outside the Music folder.
Maybe there’s a solution already available or a solution forthcoming in a subsequent release of the app. But how would one know. The information and communication has been scant and inaccurate at times. Further, customer service seems to have fallen from the celebrated Sonos of yesteryear. Even when I messaged with a question I had about a product I was contemplating purchasing (Port), I received an automated email beginning “Due to the unforeseen circumstances, responses may be slightly delayed.” That was 5 weeks ago.
A way around the 65k track limit is to use the Plex service on Sonos as widely mentioned in the community - I think another option is to use iBroadcast cloud services, but I don’t know if the latter service may have its own limitations. See links below:
I appreciate the recommendation. I looked at such options when I initially came up against the track limit. I know I looked into Plex, for example, and there reasons I decided against setting up a server that I can’t recall. I thnk one of the recommendations was for a service that was no longer fully supporting Sonos. Or perhaps, I just got tired of having to make further changes to my music library to make it work with Sonos. Nonetheless, perhaps it’s time to revisit the server option.
Hi @Corry P, kindly see my “bug report” on high battery drain from this week’s v80.05.xx apps. Many reports from users on both Android and iOS.
Sonos must be the most stupid company in the history of time not listening to its customers, but continues in a rebellious manner to introduce catch-22 moments everyday. I have tried to get around the madness, and every time I think that I have bought some time some new update destroys it. Like the update that made it impossible to use the old app.
I have settled to use them as dlna-speakers for now in the hope they keep the promise of a downgrade option, but I do not hold my breath.
And to put speakers on the internet without informing about it such stupid move. Discovery of speakers fails in the new app. Today when trying the app for the macOS it discovers the speakers but I am not allowed to use them before signing in, but I cannot sign in if I not first update my system, which has failed twice already. So the app on the phone is unusable, and now the desktop app also.
So now do the speakers live on a vlan without internet, because I fear if they come on the internet some new stupid update will destroy the dlna-functionality they have today.
I do not stream music, so now I am playing my local music from my Emby server to my speakers. So thankful for Emby that have saved my sanity.
Sonos must be the most stupid company in the history of time not listening to its customers, but continues in a rebellious manner to introduce catch-22 moments everyday. I have tried to get around the madness, and every time I think that I have bought some time some new update destroys it. Like the update that made it impossible to use the old app.
I have settled to use them as dlna-speakers for now in the hope they keep the promise of a downgrade option, but I do not hold my breath.
And to put speakers on the internet without informing about it such stupid move. Discovery of speakers fails in the new app. Today when trying the app for the macOS it discovers the speakers but I am not allowed to use them before signing in, but I cannot sign in if I not first update my system, which has failed twice already. So the app on the phone is unusable, and now the desktop app also.
So now do the speakers live on a vlan without internet, because I fear if they come on the internet some new stupid update will destroy the dlna-functionality they have today.
I do not stream music, so now I am playing my local music from my Emby server to my speakers. So thankful for Emby that have saved my sanity.
Eremos… I’ve had no luck getting my Local Library to show under Your Sources with this latest update. It “used to” appear for brief periods directly under Your Sources but resulted in nothing if pressed upon. But, my Music Libraries do show up - and immediately - with Sonophone.
I don’t stream either but, even that results in the “Something went wrong” pop-up or, in the case of my Amazon Purchased Music, no ability to play the music or, just a grayed out blurry screen. I reinstalled the S2 app so that, if necessary, I could at least use our iMacs to push music to the speakers. I’m with you in that the responsibility falls directly on Sonos to deliver the remedy not the consumers having to spend an hour+ on hold with Support and who-knows-how-long futzing with our systems.