Skip to main content

Hello everybody,

 

I have been using Sonos products for nearly a decade now. I enjoy using them, but the recent TOS update really concerns me for two reasons:

First, the new TOS deleted the clause that said: "Sonos does not and will not sell personal information about our customers." I am concerned that after paying thousands of dollars for SONOS equipment, that company still feels the need to make a buck off my personal information. This is a violation of my privacy, and I am greatly concerned of the resulting implications that will come of this.

Second, I take issue with the forced arbitration clause. A forced arbitration clause says that any dispute with SONOS, can NOT go to court and will be mediated by a mediator of SONOS’s choosing. You may be familiar with a recent incident in which Roku disabled all televisions until the user agreed to a forced arbitration clause. They did this because Roku was hacked, and all user information got leaked. The forced arbitration locked users out of their TVs until agreeing not to sue the company over the data breach.

I am frustrated that with SONOS collecting my personal information, selling and storing it, and forcing me to agree to a legally binding arbitration clause is a bait-and-switch after having committed thousands of dollars to SONOS equipment. I can no longer use the SONOS app unless I agree to these new terms.

I used the support chat and got roundabout answers. I emailed the CEO and got generic support tips.

My question to the community is, what steps can I take to fix this? Can I use my speakers offline without agreeing to these new terms? Is there a way to get a refund for my equipment? Or will broader legal avenues have to be pursued to resolve this issue? Has anybody had a problem with this?

 

Thank you community for any suggestions.

Just press Accept and move on. The world already has your data. If Sonos wants to make a buck off of knowing I listened to Elton John yesterday, they can go right ahead.

There are threads on this already. You’re not the first crusader.

Just press Accept and move on. The world already has your data. If Sonos wants to make a buck off of knowing I listened to Elton John yesterday, they can go right ahead.

There are threads on this already. You’re not the first crusader.

Hi. You have edited your comment several time now. 
Your first response was rude and unhelpful. I do not want my information sold after already sending Sonos thousands of dollars. Do you not see the issue with this?

You could disable all updates and move to a 3rd party controller App. This should give you a few years of continued use of your current hardware using the old terms of use.

Just press Accept and move on. The world already has your data. If Sonos wants to make a buck off of knowing I listened to Elton John yesterday, they can go right ahead.

There are threads on this already. You’re not the first crusader.

Hi. You have edited your comment several time now. 
Your first response was rude and unhelpful. I do not want my information sold after already sending Sonos thousands of dollars. Do you not see the issue with this?

Then I apologise. Take a look at the recent threads on this and see the route that has been explored and discussed at length previously which will help for your context.

This topic was raised several weeks ago, and prompted a response from Sonos. In essence it said the change to the Terms was due to a need to clarify the terms for certain states’ law in USA. They also confirmed that they will not be selling personal data. 
 

But, you are quite free and able to sell your speakers if you don’t like the revised terms of use. 

 

I find myself in the same predicament.  It looks like they are only forcing me to update on my phone app.

My current work around is to use plexamp on my android devices, and “noson” on my desktop.  Not all the features work here, so I keep checking up every few months to see if there are better third party options.

I find myself in the same predicament.  It looks like they are only forcing me to update on my phone app.

My current work around is to use plexamp on my android devices, and “noson” on my desktop.  Not all the features work here, so I keep checking up every few months to see if there are better third party options.

What predicament? What versions of app do you use? You need to add some context to your post. 

Terms & ConditionsCookie settings