And this is coming from someone with over 25 years experience building enterprise software 

Yes. To put this in the nicest terms possible, this is very disappointing. And what makes this very concerning is as a ~25 year Sonos enthusiast that continued to expand my system year after year I now have lost track of the total investment in hardware and I have significantly more invested in stock shares.

So with this disasters release of the app, and what makes it much more concerning is the lack of leader ship to step-in and have the COURAGE to admit/apologize/make a logical course correction by rolling it back tells me 1 of 2 serious problems exist. (1) the ego is so high they feel that can just force the millions of users to WAIT for many months for improvements, or (2) they did not design in a clean process of allowing a rollback with inflecting many new problems to the solid performance the S2 provided. 

Come on SONOS, take ownership of the situation, this has already been alloud to linger far to long without  

Patrick Spence coming out with a formal apology and a very timely plan to correct this, such as immediately..

I’d much rather getting a working app than seeing some stupid apology, which amounts to nothing but posturing and does nothing to fix our problems.  What is the world is an apology going to do besides let people think they brought a CEO to their knees (which is also useless when it comes to fixing the app)?  Besides, no corporate lawyer is going to allow an apology, so just stop.

I work from home and have Sonos running solid for at least 10 hours a day in my office. I’ve had to switch to my laptop for music, can’t use the app in its current state.