Hi @jwwindy, Thank you for reaching out and welcome to the community. You may contact our phone support team through that link. They’re open Monday to Friday, from 9 am to 10 pm ET. Our US phone support number: 1-800-680-2345.

If you have other questions with your Sonos products, feel free to reach out.

The Sonos community is always here to help.

Thank you for your expedient reply.  I will utilize the contact number later today.

Hi @jwwindy, thanks for the update. If you have any questions or run into any other issues, please do not hesitate to contact us. We are always happy to assist you.

We're here to answer any further questions you have.