Contributor I

Stop supporting of old Sonos systems!

29 replies
1052 views

Hi Patrick Spence and Sonos in general..

I´m really sorry to hear, that you stop supporting old systems. But in a way, it is kind of okay. Eventually things like this stop, unfortunately. But telling us, that the rest of our system, connected with these products also will be influenced by this outfacing of old systems, is outrageous! Furthermore also telling us, that in time our old loudspeakers will not work anymore, is even more outrageously!!! That is “putting a gun to our heads” policy, only to force us to buy new stuff. We don’t have a choice. Furthermore also a gigantic waste of good and working electronics, just to be added to our global waste problems.

I really encourage you to think this whole philosophy over again, and act accordingly to benefit your customer in a better way than this!

I bought my first Soundsystem, when I was 13 years old. It was a complete B&O system 3000, with a CDX player and a tangential phono. I sold it back in 2010, when switching over to Sonos, and by then every single piece was still functioning and it was over 25 years old!

If this is your policy on your product, to out phase our purchased system, as you like, I´m done with your products! I will not be held hostage by my supplier in sound systems!

Sincerely Jimmy F J.

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Charles Avalos

Contributor I

people spent thousands of $$ on their system and after a few years sonos says “oh, by the way, you have to spend another 70% of that money so your system will work in the near future”??

This is an absolute disgrace and in my eyes more than fraudulent, since they were selling those products until very recently.

I am out and hope many other people will do the same!!!!!

I wish it was only 70% more that we would have to spend. Try at least 110%. Don’t forget that the cost of the new zone players have gone up.

B

Bill Zolides

Lyricist III

People don’t replace their sound systems the way they replace their iPhones! I have my “legacy” Connect attached to a 30-year-old Pioneer receiver and two “vintage” Advent loudspeakers that have provided outstanding sound since 1982. Now the newest part of the system is the lowest common denominator and soon to be a paperweight.

D

Donlinch

Lyricist II

My legacy connect is only 3 years old purchased as new !!

I have Sonos products in various rooms but my main music room has a mix of legacy and modern products which is used as one system so I can't separate them into different systems !!

Sonos have forgotten they are in the audio market and think they are in the disposable tech market !!

melvimbe

important note, we are talking about people who bought the stuff up to 2-3 years ago!

It’s actually only certain products that were released a minimum of 5 years ago.

Danny

L

leoc

Trending Lyricist I

important note, we are talking about people who bought the stuff up to 2-3 years ago!

It’s actually only certain products that were released a minimum of 5 years ago.

I am not talking about when they were RELEASED, I am talking about when they were SOLD to people. And that is until very recently.

melvimbe

People don’t replace their sound systems the way they replace their iPhones! I have my “legacy” Connect attached to a 30-year-old Pioneer receiver and two “vintage” Advent loudspeakers that have provided outstanding sound since 1982. Now the newest part of the system is the lowest common denominator and soon to be a paperweight.

Your 30 year old Pioneer doesn’t do streaming and multiroom audio either. Not without other products attached to it anyway. There is a clear difference.

And your system is not a paperweight. It will operate as it does now without any feature upgrades. Sonos has recently stated that they will even provide bug fixes.where it is all possible given the limitations of the hardware.

I’m not say you have no reason to be angry, just that your comparisons to non-software related products doesn’t really apply.

Danny

Stanley_4

Grand Maestro

Dealers selling old stock as new should be reported to Sonos at a minimum.

Still Sonos should do a lot better job of providing information on the product’s data plate to avoid this.

melvimbe

important note, we are talking about people who bought the stuff up to 2-3 years ago!

It’s actually only certain products that were released a minimum of 5 years ago.

I am not talking about when they were RELEASED, I am talking about when they were SOLD to people. And that is until very recently.

They were sold much later because they remained in some retailer’s shelf or warehouse. It’s important to clarify because a lot of people who bought stuff 2-3 years ago did NOT get legacy products, but some did.

Danny

melvimbe

Dealers selling old stock as new should be reported to Sonos at a minimum.

Still Sonos should do a lot better job of providing information on the product’s data plate to avoid this.

Agreed, in hindsight, Sonos have done a gen 1/gen 2 type of distinction at the time. I suspect that they have correct that practice since they Sonos One has a gen 1 and gen 2 without any current differences in capabilities or appearance.

Danny

L

leoc

Trending Lyricist I

important note, we are talking about people who bought the stuff up to 2-3 years ago!

It’s actually only certain products that were released a minimum of 5 years ago.

I am not talking about when they were RELEASED, I am talking about when they were SOLD to people. And that is until very recently.

They were sold much later because they remained in some retailer’s shelf or warehouse. It’s important to clarify because a lot of people who bought stuff 2-3 years ago did NOT get legacy products, but some did.

Agreed. But also if it is 5 years ago…...does that make it any better??

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