After MONTHS of the iOS app not working well, since you changed its architecture (I’m not talking about the design, I’m talking about the way it connects to the Internet) and following weeks of correspondence with your service level 2 team which cannot resolve the issue, as well as mails to that “CEO” email address, I thought it’s also good to give it a try here, maybe others also experience the problem: our Sonos system became USELESS since that iOS app update!! we can only control it via the computer application - which is insufficient. And we don’t accept your ‘blaming’ the Unifi switch, since it used to work with the prvious iOS app flawlessly!! Either you fix it with an app update ASAP, or we want our money back for each unit in your ‘lock-in’ system we bought. Awaiting your prompt update (as I’m awaiting it on the 1:1 communication with the support team), maybe this will trigger more action?
Here we don’t have access to the diagnostics. Describe your network and SONOS system in detail.
I’ve shared all the diagnostics a few times with your support team and we spent more than an hour over the phone and it’s still not resolved! so I haven’t come here for a diagnostic discussion, I’m here to see if more users experience the problems I experience so we can join forces and address Sonos as a group, it’s outrageous how you allow yourselves to release an app update that is breaking the very functioning of the speakers and months later there is no solution
I have a Ubiquity switch that is working fine. I’m aware of friends and other users here who are using Ubiquiti.
Note that this is a user community. We have the same access to support as you have. Support will not share any of your details with us.
Thank you, I’m not looking for technical support from the community, only from Sonos. Sonos is failing to assist me so I’m looking for users that experience the problem as I do. I can imagine Sonos is also replying here ‘as if from the community’, so I’m only looking for replies of users that have the same issue like me. Sonos agents - if you wish to reply to me - do it on the service 2 open ticket, not here.
These might interest you:
https://www.linkedin.com/pulse/what-happened-sonos-app-technical-analysis-andy-pennell-wigwc/
https://www.linkedin.com/pulse/new-sonos-app-three-months-later-andy-pennell-vozoc
Thank you
What steps are/were taken against Sonos to fix this? it’s obviously unacceptable.
Since you’re using Apple devices you might wish to check out SonoPhone and SonoPad. I have no experience of them but they’re frequently recommended.
Thank you again
If I had $5 for every time the phrase “class action” has been uttered over the last few months…
Who knows what remedial steps Sonos will eventually take. I would however note that many partners use officially supported APIs to control the system (see developer.sonos.com for example).
Sorry for coming slowly into the game … but I think a class action is very relevant here. Sonos is playing customers for fools, “polite” emails with lots of words and that “CEO email” nonsense, but no real solution or commitment. Do you know if anybody has actually started exploring the legal path?
I’m not aware of any, and many proposers have fallen silent when challenged to find a willing lawyer...
Thank you again
This article has been very helpful, I also added it to my case with Sonos support level 2
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