First the email months, months after the debacle, and now a video with lofty promises of corporate yadda yadda yadda speak about how you won’t do it again. How does one process the anger? Patrick. Patrick. I was one of your best customers. I have been with Sonos since 2006. I have purchased thousands of dollars worth of your products. I evangelized your products to anyone who walked into my house. I was happy. I was about to go all-in on the Sonos home theater system. But you blew all of that up by forcing an unbelievably flawed and crappy app down my throat. Now I’m your worst customer. Yes, I’m still using my system, but only due to inertia. I’m going to try out Roon if I can ever find some free time. I won’t ever be purchasing another Sonos product. In the meantime, I’m waiting, waiting, waiting for the day when my long-lost music library album art will once again show up in my Sonos Android app. It’s nowhere to be found on your Trello board of “screwups-I-gotta-fix”. It never appears in your 2 week cadences of fixes. I don’t really think it’ll ever work again. You lost me, Patrick. You did that. All your quality ombudspersons and all your customer advisory boards can’t put my trust in Sonos back together again.

I know that this is vitriol
No solution, spleen-venting
But I feel better having screamed
Don't you?