The only way that Sonos, the company, could have so badly damaged their product and their company with the latest software release can be due to a serious failure on the part of senior management. Software developers are means to an end. Management is responsible for pointing the developers in the right direction. Clearly, senior management utterly failed to control and manage the developers and, ultimately, the company. That is the only reasonable explanation for the mess that is the current software release. One can only surmise that senior management was more concerned about things monetary than about the quality of the product and, more importantly, the customer’s experience. To announce that some $20m will be spent to clean up the mess is not a sign of competence, rather it is an admission of failure. Perhaps Sonos should have spent more time and effort making excellent products than litigating patent lawsuits.