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Hi Sonos Community,

I decided to return a Sonos item within the 30 day policy and Sonos quickly emailed back an MBG Reference Number for my return and asked me to use the Return Shipping Label which would be provided in a separate email.

I have patiently waited for the Return Shipping Label email and made several phone calls to the Sonos Staff to please send it to me. I have been kindly treated by the staff and reassured that it would be coming very soon and yet I am still waiting.

Does anyone know how why I can have Sonos provide me with the Return Shipping Label in a timely manner?

Thanks

NTch

Hey @NeilTch,

 

I just had a quick look in our system to see if I could be of any help, and according to it we received the items back yesterday and the shipping label we provided was used.

If this is wrong please let me know and I’ll reach out internally to a colleague.

I hope this helps.

Hi Sotiris,

Thanks for reaching out.

Yes I received the shipping label and sent off the Sonos items last week and now I’m waiting on the refund.

Pls check into that for me, I realize it takes 15 days max for the refund and that is quickly approaching.

Thanks

Neil

Hi All

The issue is resolved!

Sonos came through with the return label and the refund.

Thanks Sonos Team

 

Today my wife went to our ups drop off to return a Sonos ace. The shipping label is attached but the guy wants like a customs declaration with contents value etc and would not accept. Is he correct or just not know his job. The package is to be returned to Poland-why not the UK? This was purchased from the Sonos web site. Some one please help I am 8,000 miles away working and cannot help. 

Duplicate thread here:

 

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