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DeepSthBoy
Contributor II
Sep 26, 2024 7:06 PM UTC

Feedback on recent tech help

I have been dogging Sonos since not too far into the Version change. I was having a variety of issues that did not occur with the prior Ver. I had terrible experiences with the brutally long waits to talk with techs. I was incredibly unhappy and thinking I might have wasted about $4K on my set-up.

Well by way of the Community, the issue was escalated and I received a call from Sonos. The tech was patient and walked through the steps necessary to fix the issue. I have to say that I am pleased and that my respect for the products has returned.

Thanks guys.

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    1 reply

    Gabriel Z
    Gabriel Z
    Enthusiast II
    Oct 4, 2024 1:41 PM UTC

    Hey @DeepSthBoy,

    Welcome back to the Sonos Community!

    Thank you for sharing your experience. I have forwarded your feedback with the team.

    Glad to hear the issue got sorted and I hope you continue enjoying your music on Sonos!

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