I've emailed the ceo email twice with a specific question about pocketcasts being broken in the new app. Each time they have taken days to reply, buit all that came back was the exact same copy and paste email about taking feedback seriously and outlining the update roadmap. Nothing at all about the content of my email.
Is this everyone else’s experience too? Why wait days if the response will be the same as an ‘out of office’ auto-responder would do.
This all just adds to the impression of tone-deaf arrogance. I’m happy to wait for a response, but at least make it nominally relevant.