Considering leaving Sonos entirely?!

Except for the rare bug, updates don’t cause problems per se. They merely expose shortcomings in the host network. 

Right, they should not. As they don’t with my Echo units that are always on where they include displays.

@ratty @Airgetlam   Obviously, everyone has network problems. 😏

@Thewizard2000 I’m not sure what you expect us to make of your random selection, and I don’t recognise the source. (The app stores currently show pretty adequate scores of 3.9 and 4.4 stars.) It could well be the type of platform which tends to attract detractors; the vast majority of happy customers are not inclined to go online and crow about the product.

I only skimmed the posts, but there appear to be a mix of: failures to understand that what the product features actually are, possible issues outside Sonos’ control such as Spotify, and, yes, network or possibly mobile malfunctions.

@ratty You are partly right, but you should stop discrediting sonos users by systematically claiming network problems. The situation of Sonos is far from rosy with having had several phone interviews as well as several exchanges by e-mail I had confirmation from the level 2 technician that there are many stability problems and the engineers are working hard to fix it. However, as I mentioned, the situation has persisted for several years without me noticing any improvement in this regard. As a worker in the computer field and several in-depth analyzes of my networks in collaboration with sonos level 2 technical support, I can assure you that my network is working properly.

@Thewizard2000  Of course I don’t know who you spoke to, nor their level of authority to openly discuss Sonos’ internal engineering activities. In my experience they’re notoriously cagey about such matters. 

As a complex system of asynchronous semi-autonomous units, interfacing with each other and a plethora of third party devices and services, Sonos of course has to deal with all manner of interactions and potential race situations. The “many stability problems” to which you refer might well only affect corner cases, otherwise one would have expected Sonos’ product business to be severely affected and this board to be deluged with consistent and repeated complaints. Compared to the size of Sonos’ customer base the post flow here is normally not much more than a trickle, really. And when a genuine issue does arise a thread will often grow by hundreds of posts per day. 

I hope I’ve never implied that all Sonos problems are down to dodgy networks. They clearly aren’t. That said, over my 15+ years here I’ve seen enough occasions where network issues have indeed been responsible for Sonos struggling. It’s therefore not unreasonable to expect that the first thing the user should do is put their network in order. A healthy network is a basic sine qua non for successful Sonos operation. 

I’ll say it - It’s your network.  I’ve been helping people here for 15 years, and I’ve posted the steps to fix a network problem, specifically duplicate IP addresses, hundreds of times.  I can count on one hand the times a person performed those steps exactly as written and didn’t fix their problems.  This includes “network experts” who swore to high heaven it could never be their network, until they actually tried to fix it.  

@jgatie Well if you think you are better than the technical service of sonos level 2 which they have tried many times to solve my problem without success as I have already mentioned, you are more than welcome to solve it. I can even give you access to my computer, my phone number and all the information you want to obtain. If you manage to fix my problem that I have had for 2 years as you seem convinced you already know it so well, I will even give you a monetary reward.

@Thewizard2000 A simple solution may be getting a cheap Echo Dot and see how that works in your Wifi environment for a week or so. The outcome may guide you to next steps. 

@Thewizard2000  Ten days ago you posted comment from a level 2 tech which appears to suggest you have wireless network issues. Is that the feedback you’re referring to?