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If ever a situation called for a class action lawsuit, this is it:

  • Company sells customers expensive, multi-unit hardware systems
  • Tethers customers to a software ecosystem to use them effectively
  • Dramatically changes software into an auto-update environment
  • Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
  • Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
  • Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.

Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.

Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?

The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?

I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable

Dropping is usually related to the Sonos devices ability to connect to the streaming service. Given our limited ability to see system data, aside from the basic "check your WiFi" steps submitting a diagnostic and calling support is the best option. Wait for the issue and within a few minutes do the submission. Note the number and call in when you have the time.

I hate having to do that but based on the limitations placed on our access it is the best option.

I am streaming to sonos flawlessly with my laptop but doe snot work in the SONOS app. Shows the app is at fault cause on the laptop I am using the web app.

I am streaming to sonos flawlessly with my laptop but doe snot work in the SONOS app. Shows the app is at fault cause on the laptop I am using the web app.

I wouldn’t think so if the audio is dropping out, because once playback has started from the Sonos App, the App can be closed and the mobile device powered off completely and the audio should continue on the speaker direct from source. So I can’t see the App being responsible for the issue you describe in your earlier post. I would perhaps look elsewhere for the cause of the audio dropping out on your player.

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