Dropping is usually related to the Sonos devices ability to connect to the streaming service. Given our limited ability to see system data, aside from the basic "check your WiFi" steps submitting a diagnostic and calling support is the best option. Wait for the issue and within a few minutes do the submission. Note the number and call in when you have the time.
I hate having to do that but based on the limitations placed on our access it is the best option.
I am streaming to sonos flawlessly with my laptop but doe snot work in the SONOS app. Shows the app is at fault cause on the laptop I am using the web app.
I am streaming to sonos flawlessly with my laptop but doe snot work in the SONOS app. Shows the app is at fault cause on the laptop I am using the web app.
I wouldn’t think so if the audio is dropping out, because once playback has started from the Sonos App, the App can be closed and the mobile device powered off completely and the audio should continue on the speaker direct from source. So I can’t see the App being responsible for the issue you describe in your earlier post. I would perhaps look elsewhere for the cause of the audio dropping out on your player.
8 months later and it still doesnt really work right. I would join a class action lawsuit. Its so frustrating. Can we roll back to the old software if we want to?
8 months later and it still doesnt really work right. I would join a class action lawsuit. Its so frustrating. Can we roll back to the old software if we want to?
If you’re continuing to have issues with the App and/or your Sonos devices and can easily reproduce them, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.
Here is the link to contact them…
https://support.sonos.com/s/contact
Their App seems to be working okay here, but I guess different setups, hardware and Home networks can vary.
Sign me up. I have about seven doorstops at this point and watching the public marketplaces get inundated with people dumping their Sonos.
Sign me up. I have about seven doorstops at this point and watching the public marketplaces get inundated with people dumping their Sonos.
Not sure why anyone would choose to ‘dump’ their Sonos speakers, if they have them setup in their Home, as the hardware is (still) excellent and has not changed as far as I’ve seen in the past six months and the Sonos App is merely a ‘remote’ controller to initiate playback of audio on their speakers. It’s not even a ‘music player’ App.
Even without the Sonos App, there are still all these options to play music/audio on Sonos speakers…
I’m not about to part with cash for something like Bose, or any ‘other’ speakers when I still have all these options to playback my chosen audio on my Sonos Home devices. That said, I’m not having any issues with the Sonos App here as it seems to work fine, but appreciate different setups, hardware and Home networks can vary.
My thoughts are, if anyone is continuing to have issues with the App and/or their Sonos devices and can easily reproduce things, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.
Here is the link to contact them…
https://support.sonos.com/s/contact
Good news for you. There’s a lot of of them available on Facebook marketplace and elsewhere.
Good news for you. There’s a lot of of them available on Facebook marketplace and elsewhere.
That may well be the case, but if/when they do sell, it’s really just someone else’s gain, so the customer base continues. I personally see the people selling their Sonos products, as ‘likely’ being the ones losing out, as they are most probably selling them at a loss, plus they may also decide to spend their hard-earned cash on replacing the products. Meanwhile Sonos are undoubtedly addressing the issues with their new App in any event. In fact the latest App is apparently just fine for a good many users by all accounts, including myself, as the attached perhaps shows.
As I said before though I do appreciate different setups, hardware and Home networks can vary.
Also just to repeat myself …if anyone is continuing to have issues with the App and/or their Sonos devices and can easily reproduce things, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.
https://support.sonos.com/s/contact
It appears Sauder|Schelkopf is gathering information for a class action lawsuit on behald of consumers.
On a related note, Pomerantz LLP is gathering information for a case on behalf of investors:
Moderator Note: Removed links in accordance with the Community Code of Conduct
It appears Sauder|Schelkopf is gathering information for a class action lawsuit on behald of consumers.
On a related note, Pomerantz LLP is gathering information for a case on behalf of investors:
Moderator Note: Removed links in accordance with the Community Code of Conduct
My mistake, I see it was already posted in another thread
If ever a situation called for a class action lawsuit, this is it:
- Company sells customers expensive, multi-unit hardware systems
- Tethers customers to a software ecosystem to use them effectively
- Dramatically changes software into an auto-update environment
- Unsuspecting customers lose access to extensive, core media sources and features that significantly diminish the value of their expensive hardware and/or make it untenable for usage they had every reason to believe they would continue to have
- Customers wishing to continue meeting these essential needs forced to sell Company hardware that they had no intention of doing at a loss and buy competitor hardware.
- Pattern of behavior by Company indicates that choices made to remove said functionality were part of an intentional, plan to damage the product experience of many users in favor of others.
Seriously. This would be like selling someone a car and then updating the operating system so that the steering wheels was controlled by AI instead of manual because there’s more profit there for the company.
Even if they resolve this issue with their awful software release, how much in damages are deserved for every customer for heir lost time and undue harm?
The store value of my hardware suite, which I had no intention of replacing is probably $7,000 - $8,000. How much do others have invested who believe they need to leave SONOS?
I am not someone who can start a class action lawsuit, but I’m sure there are people here who can, and I’d be at the front of the line to join it and recoup my losses. If you feel similarly, then bump up this thread so that SONOS is held accountable
I agree. I have thousands of dollars of Sonos equipment (was an early adopter) for two separate homes; Have Amps, ZP’s and newer standalone speakers, ARC etc. Of course there is no backward compatibility so all the old stuff has to be one one network and need to use with old app and alot of things simply don’t work and are frustratng now; new stuff works only with other new stuff and a separate app. I was a supporter and promoter of this early on because is was awesome. Now not so much. I am in if there is a class action.
There won’t be a class action. 100% guaranteed. No-one has done so in 11 months - particularly when the app was at its worst - which is the best indicator of its likelihood.
You would need to contact Sonos directly with any concerns.
I agree. I have thousands of dollars of Sonos equipment (was an early adopter) for two separate homes; Have Amps, ZP’s and newer standalone speakers, ARC etc. Of course there is no backward compatibility so all the old stuff has to be one one network and need to use with old app and alot of things simply don’t work and are frustratng now; new stuff works only with other new stuff and a separate app. I was a supporter and promoter of this early on because is was awesome. Now not so much. I am in if there is a class action.
The proposed class action has nothing to do with newer speakers not working with old speakers in the same system.
The proposed class action has nothing to do with newer speakers not working with old speakers in the same system.
Yeah, the poster would need Sherman to set the WABAC to 2020 to join that lawsuit (which would have about as much of a chance of succeeding as the current one).
Did you think that after firing the CEO (and major leadership members) + a still broken app + all the negative tech pub coverage + the continued to this day 1 star app reviews +++ wound NEVER result in hungry law firms perusing a mass consumer dissatisfaction suit when Sonos CLEARLY lied to its customer base (that the May 2024 update would maintain all the functionality and usability of the prior S2 app). All the while Sonos purposely hid the S2 Black update behind the old S2 on the app stores to fool consumers into updating to the still TERRIBLE app?
Just do a current search for Sonos Class Action Lawsuits. I found 7 articles and 3 law firms already processing complaints in just one page.
And yet the current CEO refuses to address these forums or customers directly. Yup this one is going down hard. Sad, we loved these products and company once. But never again.
Moderator Note: Modified in accordance with the Community Code of Conduct
Did you think that after firing the CEO (and major leadership members) + a still broken app + all the negative tech pub coverage + the continued to this day 1 star app reviews +++ wound NEVER result in hungry law firms perusing a mass consumer dissatisfaction suit when Sonos CLEARLY lied to its customer base (that the May 2024 update would maintain all the functionality and usability of the prior S2 app). All the while Sonos purposely hid the S2 Black update behind the old S2 on the app stores to fool consumers into updating to the still TERRIBLE app?
Just do a current search for Sonos Class Action Lawsuits. I found 7 articles and 3 law firms already processing complaints in just one page.
And yet the current CEO refuses to address these forums or customers directly. Yup this one is going down hard. Sad, we loved these products and company once. But never again.
Moderator Note: Modified in accordance with the Community Code of Conduct
The number of people reporting issues with the app has diminished over the past few months. Scroll down the list of questions and see how many are app related now compared to last year. How precisely are these alleged law suits you cite going to win? There’s nothing wrong with the app now, just localised issues, which you appear to still be experiencing.
The number of people reporting issues with the app has diminished over the past few months. Scroll down the list of questions and see how many are app related now compared to last year. How precisely are these alleged law suits you cite going to win? There’s nothing wrong with the app now, just localised issues, which you appear to still be experiencing.
I’m not sure the “just localized issues” defence, which, may or may not be true (Sonos will no doubt be compelled to provide data in court) and which took almost 12 months to to get to will be a good defence. But IANAL
It will be up to the legal representatives for both consumers and investors to seek out the most successful approach to Sonos’ major screw-ups and misdirection. We can only speculate, but this can’t be good for Sonos’ bottom line or stock value when both consumer and investors are seeking class action suits.
There is already enough uncertainty in the marketplace (don’t forget where Sonos sources its products) without investors having to worry about a cloud of investor and consumer outrage hanging over the company.
Maybe the legal bagels at Sonos have advised the Temp CEO to keep his mouth shut, or he’s just scared and uninterested in engaging with the community, (who help pay his bills).
I can’t find any evidence of the law suits you cite, despite searching with the same keywords. Only the Google vs Sonos rulings.
But in any case, I was slightly taken aback by Sonos’ share price today being the lowest it has been for over five years. This will, though, have nothing to do with any class action law suits (that don't exist) - it has tanked since the orange guy took over running the free world… No coincidence there.
(By the way - “legal bagels”?)
https://www.judicialnexus.com/sonos-class-action-lawsuit-labaton/
https://www.channelnews.com.au/did-sonos-management-engage-in-securities-fraud-other-unlawful-practises-legal-firm-moves-on-the-company/
https://investorshangout.com/investigation-into-sonos-inc-sparks-concerns-over-app-issues-217732-/
...there are a few more, but we get the general idea.
There is also a US based firm that has reached out to us and several fellow Sonos customers I know, but I’m not sure I should post their link yet.
Oh Rhonny, you got me! “legal beagle” I shouldn’t multitask and maybe I was just hungry - hehe. + agree on your comment about disruptors ;-) but it doesn’t help that investment advisors are calling out other issues with Sonos that are concerning:
https://stockstory.org/nasdaq/sono/screener/1-consumer-stock-with-exciting-potential-and-2-to-turn-down
Moderator Note: Removed link in accordance with the Community Code of Conduct
Believe the update bricked up my arc ultra and because of that I cannot use my entire system. Called up Sonos multiple times to try to fix the arc. After factory resetting the arc, it only flashes amber and white for an hour or so then goes straight to blinking white led. So finally today, Sonos’s concluded they’ll give me 30% off on the new arc. I have to buy a new arc because of a problem they caused or possibly caused on purpose so we all buy their new products: I wouldn’t know if my sub or sl speakers are bricked or not without the arc booting.
Believe the update bricked up my arc ultra and because of that I cannot use my entire system. Called up Sonos multiple times to try to fix the arc. After factory resetting the arc, it only flashes amber and white for an hour or so then goes straight to blinking white led. So finally today, Sonos’s concluded they’ll give me 30% off on the new arc. I have to buy a new arc because of a problem they caused or possibly caused on purpose so we all buy their new products: I wouldn’t know if my sub or sl speakers are bricked or not without the arc booting.
Remove them as surrounds and set them up in new rooms or as a stereo pair. If you can’t remove them, try a factory reset (though this might result in some lost settings).
Believe the update bricked up my arc ultra and because of that I cannot use my entire system. Called up Sonos multiple times to try to fix the arc. After factory resetting the arc, it only flashes amber and white for an hour or so then goes straight to blinking white led. So finally today, Sonos’s concluded they’ll give me 30% off on the new arc. I have to buy a new arc because of a problem they caused or possibly caused on purpose so we all buy their new products: I wouldn’t know if my sub or sl speakers are bricked or not without the arc booting.
The Arc Ultra is the new Arc. It’s unlikely that the firmware in the update is actually the issue, but rebooting your Arc Ultra exposed a hardware issue specific to your device. Rebooting for any reason would have had the same result. If it was the firmware, a whole lot more people would be having the issue, rather than just you. I assume that you are out of the warranty period? Did Sonos state specifically what the issue is?
