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I have several Sonos products in my home and used to love them. I could play multi room audio easily and the Google Assistant was fantastic on most of them. Since the app “update”, I can barely do anything. Music drops out, speaker groupings rarely work, speakers don’t show up, and I just discovered that I am unable to add the Google Assistant back to the speakers that support it, getting an error each time. And no, it isn’t my network, I am sick of hearing this. I have rebooted my router and modem and all of the speakers and it does nothing. But you know what? I should have to reboot anything, that is what the software should handle. 

 

I received the email about the Black Friday deals and thought about buying new Era speakers to replace HomePods in some rooms but after the issues I’ve had decided never again. The HomePods or even my old Google speakers work flawlessly and cost a lot less money and I’m instead looking for replacements of the Sonos speakers in my home and will sell them. 

 

The CEO and everyone associated with this app should be fired. 

Hi ​@UnsureAboutU 

Welcome to the Sonos Community!

Sorry to hear about the multiple issues you are having with your Sonos system.

Regarding Google Assistant, there are a couple of other threads:

We have so far been unable to recreate the issue in our own testing, so we are asking for help from affected users on that thread - please only pay attention to the posts from me from yesterday onwards - we have moved on from troubleshooting steps.

Recently, speaker groupings not working have often been down to a speaker or two’s software not being quite as up-to-date as the rest of the speakers on the system. Please perform a manual check for updates: Settings icon » Manage » System Updates » Check for Updates.

I do understand your frustration, but if you are willing to give our technical support team a call, they may be able to resolve the issues you are having - asking the speakers about what is going wrong is invaluable.

I hope this helps.

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