Great support from Sonos, never would have imagined the clarity the team has between them selves and their partners.
and I am still not got any reply from their specialist.
so I got an email confirming and out of warranty replacement, which intern became a 30% discount and now even better change it for a full price ARC.
Moderator edit: removed identifying information from pictures
Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having over the cost of a replacement from Tat Chuan. I’ve asked for a colleague to look into your case - you should hear from someone shortly.
I hope this helps.
Thank you, I did reach out to the support team over 10 times. And back to square 1.
Hi
It looks like you heard back from our team literally 5 minutes before my posting this reply - I hope they are able to resolve the issue to your satisfaction.
Yes the did, thank you at least it has got attention for me to put my case forward
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