Skip to main content

After Sales Support

  • September 10, 2024
  • 4 replies
  • 88 views
S

Great support from Sonos, never would have imagined the clarity the team has between them selves and their partners. 
and I am still not got any reply from their specialist.

so I got an email confirming and out of warranty replacement, which intern became a 30% discount and now even better change it for a full price ARC. 
 

Moderator edit: removed identifying information from pictures

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • September 10, 2024

Hi @Suhaylseth1984 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having over the cost of a replacement from Tat Chuan. I’ve asked for a colleague to look into your case - you should hear from someone shortly.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
S
  • Suhaylseth1984
  • Author
  • Contributor I
  • September 10, 2024

Thank you, I did reach out to the support team over 10 times. And back to square 1. 

Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • September 11, 2024

Hi @Suhaylseth1984 

It looks like you heard back from our team literally 5 minutes before my posting this reply - I hope they are able to resolve the issue to your satisfaction.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
S
  • Suhaylseth1984
  • Author
  • Contributor I
  • September 11, 2024

Yes the did, thank you at least it has got attention for me to put my case forward 

Airgetlam
Corry P
Terms & ConditionsCookie settingsAccessibility statement