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Suhaylseth1984
Contributor I
Sep 10, 2024 3:52 AM UTC

After Sales Support

Great support from Sonos, never would have imagined the clarity the team has between them selves and their partners. 
and I am still not got any reply from their specialist.

so I got an email confirming and out of warranty replacement, which intern became a 30% discount and now even better change it for a full price ARC. 
 

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4 replies

Corry P
Corry P
Sonos Staff
Sep 10, 2024 10:21 AM UTC

Hi @Suhaylseth1984 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having over the cost of a replacement from Tat Chuan. I’ve asked for a colleague to look into your case - you should hear from someone shortly.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Suhaylseth1984Author
Contributor I
Sep 10, 2024 9:11 PM UTC

Thank you, I did reach out to the support team over 10 times. And back to square 1. 

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Corry P
Corry P
Sonos Staff
Sep 11, 2024 9:18 AM UTC

Hi @Suhaylseth1984 

It looks like you heard back from our team literally 5 minutes before my posting this reply - I hope they are able to resolve the issue to your satisfaction.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Suhaylseth1984Author
    Contributor I
    Sep 11, 2024 12:31 PM UTC

    Yes the did, thank you at least it has got attention for me to put my case forward 

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