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Enthusiast I
August 5, 2015
Question

A huge step backward--what are you guys thinking?

Is the new community your idea of an improvement? It is anything but an improvement. Several important threads I started have lost content. When I try and type a response, I can't see the entire response I am creating--it only allows me to see a couple of lines at a time.

I am a long-time Sonos user, and I feel that I have been slapped in the face. Sonos no longer has my endorsement.
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    280 replies

    Avid Contributor I
    August 6, 2015
    I gotta agree. Something about the look or structure of it just isn't very inviting. Hard to look at.
    Josh D
    Virtuoso
    August 6, 2015
    Night Mode Eye Guard makes it easier on the eyes. I'm sure that alternatives exist for Chrome and Safari. Unfortunately the website still shows up white for half a second after a refresh.
    - SONOS user since 4th September 2010 - Report innapropriate posts using the flag in the bottom right of the post
    August 6, 2015
    Didn't want to start a new thread for this - in forums under General discussion I had started a thread of recommended music. Where is that now?

    They are sorting threads that were posted to General Discussion and they will appear in the appropriate forum over the next few days.

    And under my profile how do I see all threads I have started here? I could do that in forums, can I do that here?
    On your profile page, click the number next to topics and it will show you a summary of your threads


    Thank you, I found the topics thing, though I am quite sure I have started a lot more threads than the 25 shown over there.

    This isn't a question to you but to Sonos - is there a date by which this sorting will be done? I am surprised that it is a work in progress given the advance nature of this move, and the fact that you have also taken the benefit of leaving a three day hole in forum activity for the migration.
    Josh D
    Virtuoso
    August 6, 2015
    Thank you, I found the topics thing, though I am quite sure I have started a lot more threads than the 25 shown over there.
    Says that you've created 64 threads for me.
    - SONOS user since 4th September 2010 - Report innapropriate posts using the flag in the bottom right of the post
    August 6, 2015
    [quote=Kumar]
    Thank you, I found the topics thing, though I am quite sure I have started a lot more threads than the 25 shown over there.

    The number next to topics shows 64, but when I click it, it goes to a page with 25 topics. What am I doing wrong?
    Josh D
    Virtuoso
    August 6, 2015

    Thank you, I found the topics thing, though I am quite sure I have started a lot more threads than the 25 shown over there.

    The number next to topics shows 64, but when I click it, it goes to a page with 25 topics. What am I doing wrong?

    I believe that is a result of the sorting that SONOS needs to do. Some topics (39 in your case) exist as far as the website is concerned, but are not accessible yet.

    It has happened with some of my posts too
    - SONOS user since 4th September 2010 - Report innapropriate posts using the flag in the bottom right of the post
    August 6, 2015
    If 39 out of 64 topics have not been migrated, it doesn't speak well of the migration quality. That standard would not be acceptable inside Sonos if it happened while changing or upgrading email platforms.

    I suspect we will hear more of this from others as well, and since this isn't a service we are paying for, we don't have much recourse.
    Ryan S
    Retired Sonos Staff
    August 6, 2015
    If 39 out of 64 topics have not been migrated, it doesn't speak well of the migration quality. That standard would not be acceptable inside Sonos if it happened while changing or upgrading email platforms.

    I suspect we will hear more of this from others as well, and since this isn't a service we are paying for, we don't have much recourse.


    Most of those threads I'm sure have been migrated over, but they're unsorted. Our team's going through them and getting them in the right place, but it'll take some time. They have to get put into the proper board so that the community is cleaner. Stick with us, we're working on it.
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    chicks
    August 6, 2015
    Yeah, this is very much style over function. The old vBulletin was ugly and outdated looking, but it worked so much better than this! Moving to something like ZenForo would have added the style while keeping the function. Sigh.
    Ryan S
    Retired Sonos Staff
    August 6, 2015
    Yeah, this is very much style over function. The old vBulletin was ugly and outdated looking, but it worked so much better than this! Moving to something like ZenForo would have added the style while keeping the function. Sigh.

    What functions do you feel are missing most that you'd like to see on the community here? I see you've added a few things to the Wish List thread. Let us know what you're missing, we'll see what can be added and what can't. Some features that can't be added now may be available in the future too, so please let us know.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.