Windows controller 7.4 freezing

  • 1 September 2017
  • 5 replies
  • 313 views

Hi, The version 7.4 of Windows Controller freezes every now and then. If you guys get the Windows Error Reporting(WER), you might be seeing this across your customers. If you are not yet using WER, here's some info: https://msdn.microsoft.com/en-us/library/windows/desktop/bb513641(v=vs.85).aspx

Observed the freezes on two devices, here's sample event log entries from the device I'm writing this with:

The program Sonos.exe version 6.0.0.34230 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3f58
Start Time: 01d322eda3cbfd0c
Termination Time: 4294967295
Application Path: C:\Program Files (x86)\Sonos\Sonos.exe
Report Id: a646faec-cf72-4662-8d37-340d61a5398e
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Sonos.exe, version: 6.0.0.34230, time stamp: 0x453d4bd8
Faulting module name: PenIMC_v0400.dll, version: 4.7.2102.0, time stamp: 0x593715d2
Exception code: 0xc0000005
Fault offset: 0x00006efe
Faulting process id: 0x6644
Faulting application start time: 0x01d3218900ecf824
Faulting application path: C:\Program Files (x86)\Sonos\Sonos.exe
Faulting module path: C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\WPF\PenIMC_v0400.dll
Report Id: a39443ba-546c-4f44-8f65-e939acec88a3
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Sonos.exe, version: 6.0.0.34230, time stamp: 0x453d4bd8
Faulting module name: PenIMC_v0400.dll, version: 4.7.2102.0, time stamp: 0x593715d2
Exception code: 0xc0000005
Fault offset: 0x00006efe
Faulting process id: 0x4cd8
Faulting application start time: 0x01d32185e430ba62
Faulting application path: C:\Program Files (x86)\Sonos\Sonos.exe
Faulting module path: C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\WPF\PenIMC_v0400.dll
Report Id: 6146774e-27c5-4f8a-9a80-eca562b6122c
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Sonos.exe, version: 6.0.0.34230, time stamp: 0x453d4bd8
Faulting module name: PenIMC_v0400.dll, version: 4.7.2102.0, time stamp: 0x593715d2
Exception code: 0xc0000005
Fault offset: 0x00006efe
Faulting process id: 0x4d98
Faulting application start time: 0x01d32018aeab9174
Faulting application path: C:\Program Files (x86)\Sonos\Sonos.exe
Faulting module path: C:\WINDOWS\Microsoft.NET\Framework\v4.0.30319\WPF\PenIMC_v0400.dll
Report Id: c5da64d7-4c88-49cd-935e-9390e61dae17
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: Sonos.exe, version: 6.0.0.34230, time stamp: 0x453d4bd8
Faulting module name: KERNELBASE.dll, version: 10.0.15063.502, time stamp: 0xc3955624
Exception code: 0xe0434352
Fault offset: 0x000eb802
Faulting process id: 0xe8
Faulting application start time: 0x01d320189856277d
Faulting application path: C:\Program Files (x86)\Sonos\Sonos.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 55d8f867-12da-435d-8320-410200e77c16
Faulting package full name:
Faulting package-relative application ID:

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5 replies

Userlevel 7
Badge +21
You can read all about this WPF regression here:

https://developercommunity.visualstudio.com/content/problem/55303/visual-studio-may-terminate-unexpectedly-when-runn.html

The work-around that might help the Sonos app is to disable Ink in Windows (the final post on that page).
Userlevel 7
Badge +21
Crashes in PenIMC_v0400.dll were a regression in the Windows Creators update as I recall. Visual Studio is another WPF app effected by it. Suggest trying our app instead (which doesn't use WPF and isn't effected by this issue).
Might be helpful to include which version of windows you're using,